Are you a highly experienced Independent Consultant and service operations specialist looking to widen your network of opportunities?

Gobeyond Partners is a new type of consulting firm that partners with its clients to solve complex customer journey challenges. By combining deep sector expertise with an award-winning approach to client service and value, we bring our clients’ transformation vision to life. We operate globally – understanding what it takes to transform organisations in the face of changing customer behaviours, cost pressures, and legacy systems.

As part of the Webhelp group, we join a community of more than 100,000 people across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.

As a Gobeyond Partners Associate you will be respected for the capability you bring, you will work with experienced colleagues, and you will have the opportunity to work across a range of project types and sectors. In the majority of engagements, you will be working outside IR35, therefore your company will need to fully conversant with the regulations, for example be able to substitute if required.

About you

• You have at least 2 years of experience in a top management consulting firm or
• You are an industry expert with a strong leadership record with at least 10 years of experience and a clear industry or functional focus or
• You have great general consulting experience but your real capability is in service operations:

            – Analysing customer journeys to design and implement significant improvements, covering process, people and                technology
            – Designing operating models that deliver an organisation’s strategic intent
            – Leading ground-breaking change in operations areas
            – Increasing customer service effectiveness

• You have a deep understanding of operations management within and across service sector organisations: Financial Services; Utilities; Higher Education; Managed Services; Telecoms; Retail or similar businesses
• You are a natural relationship builder, enthusiastic, creative and credible with senior stakeholders – at ease with complex situations, bringing clarity where there is none, whilst not losing sight of the big picture
• Equally important are your broader business skills and experience, we will of course expect you to have excellent communication skills (both verbal and written – generally PowerPoint)

Take this opportunity to advance your career with our collaborative team of game-changers.