Do you have a background in service operations and looking to join a team where you really can achieve your career goals? Are you looking for a career in consulting? If so, then this is the opportunity for you to join our team as a Managing Consultant on a 12-month fixed term contract.

Gobeyond Partners is a new type of consulting firm that partners with its clients to solve complex customer journey challenges. By combining deep sector expertise with an award-winning approach to client service and value, we bring our clients’ transformation vision to life. The team operate globally – understanding what it takes to transform organisations in the face of changing customer behaviours, cost pressures, and legacy systems. As part of the Webhelp group, we join a community of more than 95,000 people across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.

With an analytical mind and meticulous eye for detail, you will support, and on occasions lead, the analysis, design and development of solutions for clients in a team environment. You will work on the delivery of projects, contributing to client satisfaction by providing value added services and using your individual knowledge and insights.

Our people are the heart of our business: intelligent, clear thinking, outgoing, and unpretentious. The firm is non-hierarchical, supportive, and non-corporate. You will be trusted to do the right thing by our clients and given the flexibility to run your own schedule to achieve this. The work we do is interesting, challenging and wide-ranging in nature, and so is our client base. You won’t be constrained to one sector or service line and all our clients are leading brands.

Key Responsibilities

• Cultivating successful client relationships
• Owning, managing and developing client accounts
• Developing commercial proposals in response to client requirements
• Developing project plans, task schedules, scheduling and preparing for workshops and interviews, gathering documentation, and liaising with client staff in the delivery of projects
• Delivering projects to contract and commercial specifications, whilst maintaining budget control and ensuring efficient and appropriate use of funds / expenses within your scope
• Leading development activities within the consulting practice for both client and internal use

Skills and Behaviours

• Proven quantitative, analytical, problem-solving, and conceptual thinking skills.
• Highly-structured and conceptual mind-set with a creative approach to problem-solving
• Excellent client interaction skills, collaborative work style, and strong interpersonal and team skills.
• Ability to lead teams, motivate others, and work collaboratively with clients and colleagues
• Exceptional interpersonal skills within a team environment
• Ability to select and use appropriate methodologies for projects.
• Undertaking technical research to supplement and support known methodologies in delivering solutions to clients.
• Ability to communicate complex ideas clearly, with excellent written and oral presentation and communication skills; fluent in English

Experience

• Experience in a consulting role, either internal or external
• Leadership of projects delivering significant benefit to clients
• Development of teams and individuals in operations/strategic improvement tools and techniques
• Leading the introduction of technology, e.g. RPA, Low Code, into business operations is highly desirable

Qualifications

• Degree or equivalent work experience

Take this opportunity to join our collaborative team of game-changers today.