We explore what transformation in a post-digital era really is and the impact it has on organisations, people and culture.
With profitability under pressure from all angles, many Shared Service providers are fast approaching a critical point.
What can the innovations emerging across banking show us about future best practice?
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The Service Excellence Network brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.
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