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Consulting Excellence

Ethical behaviour

1. We are responsible and good citizens

2. We conduct our business ethically

3. We foster an ethical culture

Client service and value

4. We provide excellent consulting services which deliver the outcomes clients seek

5. We are transparent with clients and respond to their concerns

6. We always strive to improve the value we can deliver to our clients

Professional development

7. We undertake training and professional development planning each year

8. We promote strong core consulting capabilities and specialisms in our consultants and teams

9. We support our employees’ career progression, professional development and welfare

Ethical Behaviour

Gobeyond Partners supports organisations through charitable donations and pro-bono or reduced rate work. In recent years this has benefitted Mencap and Curwen Primary School. We are currently developing a more formal CSR framework in response to employee feedback.

We always conduct business ethically. Our sales process and policies prohibit anyone in the business from selling work which we do not have the capacity or capability to undertake, or may represent a conflict of interest. We will also decline work with clients if we feel there is misalignment in expectation/values.

We pride ourselves on our transparent but professional culture. Our employees undergo extensive pre-employment screening, and we address business ethics in both our recruitment and our induction process.

We have been named in the Sunday Times top 100 small companies to work for, with ‘extraordinary’ levels of engagement cited by Best Companies and particular strength in leadership values.

Client service and value

Our level of service and commitment to improving client value is reflected in an increasing NPS; our 2016 score rating us very highly.

One of our values is ‘bringing people with us’. Our belief in helping clients become sustainable is one of the core tenets of our success, leading to the creation of our learning and development function.

We have the following approach to ensure quality:

  • We are ISO 9001 audited, proving our ability to consistently provide products and services that meet the needs of our customers
  • Our strict sales process means we only undertake work which is within our capability and capacity at the current time

    • We always agree objectives with clients at proposal stage
    • Challenges are raised immediately and a resolution plan put in place
    • Our projects are supported by regular audits

 

We appoint account managers, responsible for the whole client relationship (commercial, project and people). This ensures accountability, and a dedicated single point of contact for clients.

Our ‘certainty of outcome promise’ means if we don’t deliver the agreed objectives for the client, we will work (at our own cost) until the objectives are delivered.

Professional development

Upon entry, all employees are assessed for technical and consulting capability, and a development plan put in place. Every consultant is given a career mentor, to help guide them through this process.

Employees have access to all of our training programmes, including courses accredited by the ILM (Institute of Leadership and Management), LCS (Lean Competency System) as well as our unique Design of Service Operations programme, developed in conjunction with Loughborough University.

We also encourage and support specific professional development; in our consulting services team, there are two higher education qualifications currently being undertaken.

Our proprietary Consultant Development Programme (ConDev) caters for all levels of consultant and features both hard technical skills training to softer consulting skills. It decreases in intensity from entry level to Managing Consultant grade.

Pastoral care is fundamental to our business, and our commitment in this area is reflected by our recent success in the Sunday Times top 100 small companies to work for.

Find out more about Consulting Excellence.

Our Thinking

Insight
Fraud in the NHS – The hidden risks to your organisation

Pressures on clinical teams across the NHS have never been higher, but it’s not just the pandemic that is to blame.

Find Out More
Insight
Whitepaper: How to nudge your CX and transform your business

Richard Chataway gives a glimpse of how your organization can optimize its customer experience (CX) with the power of pioneering behavioral science.

Find Out More
News
Gobeyond Partners announces 2023 charity partner to support the end of hunger in low-income communities

Gobeyond Partners continues its commitment to provide support to communities in need.

Find Out More

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The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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info@gobeyondpartners.com

44 Great Marlborough St, Carnaby
London
W1F 7JL

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