• Skip to primary navigation
  • Skip to main content
Close
OEE - Home
  • Français
    • English
    • Deutsch
    • 简体中文
    • 繁體中文
SearchSearch
  • Accueil
  • Secteurs
    • Assurance
    • Automobile
    • Banque & Services Financiers
    • Energie
    • High-Tech
    • Retail
    • Santé
    • Secteur Public
    • Voyages & Loisirs
  • Nos services
    • Consulting
    • Data & Analytics
    • Solutions technologiques
    • Dispositifs digitaux
  • Actualités
  • Carrière
  • Contact
  • Gobeyond Studio
  • Home
  • Our Thinking
  • Reimagining service for the new world

Reimagining service for the new world

Reading Time 2 mins

  • twitter Tweet
  • facebook Share
  • linkedin Recommend
  • Share via Email Pin

In just a few weeks, the pandemic has forced shifts in behaviour that may otherwise have taken years. It has forced organisations to question whether digital transformation programmes are moving with enough pace, or in many cases whether they are even fit for purpose at all.

Working practices and expectations have changed, and many consumers have been forced to adopt channels that they are now unlikely to abandon. It is clear that as organisations, we all need to think differently about the future if we are going to survive and succeed.

Alongside Craig Gibson, Chief Commercial Officer at Webhelp UK; we have drawn together our knowledge across business operating models, end-to-end customer journeys, and customer engagement to provide our views on how organisations can shape the future.

More than that, we have then tested these views with senior leaders across a variety of sectors, developing four vital characteristics that we believe will help us all to be fit for the future:

More adaptable
Possessing inherent agility that can rapidly course-correct and flex to shifts in demand across channels, geographies, and customer needs


More focused
Using limited resources wisely, setting clear priorities that deliver rapid, effective change that is focused on reducing the number of initiatives to the vital few


More digital
Delivering easy to access service which is technology enabled, rather than technology-led, across multiple channels and touchpoints

More human
Demonstrating transparency, empathy and an ability to form deep emotional connections with both customers and colleagues

For organisations there is an opportunity to build afresh, using the same core capabilities that have helped many of us during this crisis: a strong sense of connection between colleagues, a common purpose, and the coming together of human ingenuity with technological innovation.

Our latest whitepaper ‘Reimagining service for the new world’ explores these themes in more detail, and how we might harness them to build the resilient, customer-focused businesses of tomorrow.

Explore our latest whitepaper - reimagining service for the new world
Close
Would you like to get in touch with us?
Please complete our contact form.

Author

Mark Palmer
Chief Executive Officer

Rester informé. Ne manquez jamais nos mises à jour par e-mail.

Nos e-mails basés sur les connaissances sont une source inestimable d'informations commerciales, d'inspiration et d'apprentissage.

Nous stockerons ces données conformément à notre politique de confidentialité et à notre processus pour l'utilisation prévue. Nous ne partagerons pas vos données personnelles avec des tiers.

Our Thinking

Insight
L’avenir du service : Comment atteindre des performances optimales grâce aux données et à la technologie
Find Out More
Insight
UK utilities sector facing vulnerability and trust challenges in 2023 

Simon Coulbeck looks at the most significant industry challenges and opportunities within UK Utilities and predicts some key areas that will be on the sector’s agenda in 2023.

Find Out More
News
[Livre blanc] Voix du Client : et si vous écoutiez (vraiment) ce que vos clients ont à vous dire ?
Find Out More

Rester informé. Ne manquez jamais nos mises à jour par e-mail.

Nos e-mails basés sur les connaissances sont une source inestimable d’informations commerciales, d’inspiration et d’apprentissage.

Nous stockerons ces données conformément à notre politique de confidentialité et à notre processus pour l’utilisation prévue. Nous ne partagerons pas vos données personnelles avec des tiers.

The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum
Close
Would you like to get in touch with us?
Please complete our contact form.
  • Plan du site
  • Confidentialité
  • Esclavage moderne et trafic humain
  • Conditions d’utilisation
  • Accessibilité
  • Politique de réclamation client

+33144403340
bonjour@gobeyondpartners.com

161, rue de Courcelles
75017 Paris
France

  • Linkedin
  • English (Anglais)
  • Français
  • Deutsch (Allemand)
  • 简体中文 (Chinois simplifié)
  • 繁體中文 (Chinois traditionnel)