• Skip to primary navigation
  • Skip to main content
Close
OEE - Home
  • English
    • Français
    • Deutsch
    • 简体中文
    • 繁體中文
+44 (0) 1865 593 911
SearchSearch
  • Home
  • Sectors
    • Banking & Financial Services
    • Education
    • Healthcare
    • High Tech Outsourcing
    • Insurance
    • Public Sector
    • Retail
    • Travel and Transport
    • Utilities
  • Services
    • Consulting Services
    • Innovation Services
    • Managed Services
    • Technology Solutions
    • Data and Analytics
    • Organisational Excellence
  • Thinking
    • Latest News
    • Client Stories
    • Insight
  • About
    • Our Values
    • Management Team
    • International Expertise
    • Consulting Excellence
  • Careers
  • Contact
  • Home
  • Our Thinking
  • Celebrating diversity in Management Consulting

News

Celebrating diversity in Management Consulting

Please note this article was published before OEE Consulting and gobeyond joined forces to become Gobeyond Partners.

Progress in diversity and inclusion is essential for effective customer experience consulting. That’s why it’s on the agenda at OEE Consulting, with a focus on tangible and measurable improvements.

As an organisation, we believe diversity is a strength. Our consulting and training team currently represent 15 nationalities, with over 60% of our workforce speaking two or more languages fluently.

However, we also know there is a lot more work to be done, both at OEE Consulting and across the industry. As part of this we are proud to support the Management Consultancies Association (MCA) in their Year of Diversity initiative.

Beulah Selvaraj, Senior Consultant, will act as OEE Consulting’s representative for this agenda throughout the year, and hopes to encourage a more inclusive environment across the consulting industry:

“It’s not only about respecting differences in individuals. It’s about making those differences valued and supported to achieve their full potential.”

Diversity forms the foundations for unique successes in many different projects.

Our understanding of cultural differences was the turning point in ensuring success during a recent project in Mexico. A re-design of the process for customers with blocked cards following fraud resulted in a 68% increase in net promoter score and a quicker return to card use for customers. Success was driven by customer experience consulting involving an understanding of the infrastructure in Mexico, immersive workshops with a range of key personnel, and the ability to deliver effective live translation.

Mark Palmer, Managing Director, was one of the panellists at the MCA’s launch event on 2nd February:

“Whilst the launch of the MCA’s Year of Diversity initiative gives us a reason to discuss diversity this month, we see these changes as an ongoing journey which will fundamentally change the way we do business.”

We will be embarking on a number of initiatives to support diversity and inclusion in the business, starting with a review of our talent acquisition and retention process.”

  • Read Mark Palmer’s interview with the MCA on diversity, post-Brexit challenges and what makes a great consultant

Our Thinking

Insight
Innovative Healthcare: Why there is still time to fix burnout in the NHS 

Pressures on clinical teams across the NHS have never been higher, but it’s not just the pandemic that is to blame.

Find Out More
News
Joining the Webhelp Group for World Environment Day

The team at Gobeyond Partners joined the wider Webhelp group to take part in World Environment Day on Sunday 5th June.

Find Out More
Insight
Reflections on ‘The business case for customer journey transformation in financial services’ Think Tank

What should financial services firms consider when pursuing customer-led transformation?

Find Out More

Stay informed. Never miss our email updates.

We'll store this data in accordance with our privacy policy and process for the use intended. We will not share your personal data with any third parties.

The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum
Close
Would you like to get in touch with us?
Please complete our contact form.
  • Sitemap
  • Cookies
  • Privacy
  • Modern Slavery and Human Trafficking
  • Terms of Use
  • Accessibility
  • Customer complaint policy

+44 (0)1865 593911
info@gobeyondpartners.com

8100 Alec Issigonis Way
Oxford
OX4 2HU

  • LinkedIn
  • Twitter
  • Glassdoor
  • English
  • Français (French)
  • Deutsch (German)
  • 简体中文 (Chinese (Simplified))
  • 繁體中文 (Chinese (Traditional))