Designing the optimum front-line structure
Team leaders are essential for ensuring exceptional operational performance within an organisation. They’re responsible for planning, controlling workflow, improving processes, managing and coaching staff. However, developing existing staff to perform well in this role across an entire operation can be difficult to achieve in practice. Furthermore, it can slow down the overall transformation process.
The challenge is greater still in industries with increased process complexity such as financial services, where regulations and mandatory people development activity is cause for added confusion.
Due to the automation and outsourcing of less complex processes, team leaders are more likely than ever to manage increasingly technical processes in the future.
Given that team leaders are involved in people management and operations coordination, this leaves little time to focus on the front-line in the future. A fact that will adversely impact on operational performance within an organisation.Download now