Gobeyond Partners is delighted to announce the appointment of Gerald Pullen as Technology Delivery Director.

Gerald brings with him extensive experience in technology enablement and intelligent automation implementation. He joins Gobeyond Partners from Lloyds Banking Group where he led a multi-disciplinary team to develop, deploy, and run intelligent automation solutions across the group including robotic process automation, chatbots and customer interfaces.

He is also a regular contributor to conferences, panel discussions and podcasts, sharing his views on overcoming the challenges associated with deploying new capabilities at scale and how to derive tangible value for businesses throughout this process.

Commenting on his new role, Gerald said: “Gobeyond Partners is a company I have respected and admired for a long time, having first worked with them around 15 years ago while I was at Lloyds. I love their different approach to consulting and absolute focus on the customer experience. With my background across operations, customer service improvement and technology implementation, it feels like a really great fit and I’m delighted to join the team.”

Chris Hallmark, Managing Director of Transformation Design at Gobeyond Partners, commented: “We are really excited that Gerald is joining the Gobeyond team. His practical experience in delivering automation for one of the UK’s largest companies will be hugely valuable and greatly complement our industry-leading solution design capabilities.”

In his new role, Gerald will be using his considerable experience to tackle some of our clients' most significant challenges, leading collaboration to deliver end-to-end solutions. He will strengthen our delivery capability to ensure exceptional outcomes and client advocacy from all our technology-enabled engagements. He will also be responsible for developing and managing our extensive partner ecosystem of best-in-class platforms, delivery specialists, professional services firms and the wide range of capabilities available within Webhelp Group.