• Skip to primary navigation
  • Skip to main content
Close
OEE - Home
  • English
    • Français
    • Deutsch
    • 简体中文
    • 繁體中文
+44 (0) 1865 593 911
SearchSearch
  • Home
  • Sectors
    • Banking & Financial Services
    • Education
    • Healthcare
    • High Tech Outsourcing
    • Insurance & Investment
    • Public Sector
    • Retail
    • Travel and Transport
    • Utilities
  • Services
    • Consulting Services
    • Innovation Services
    • Managed Services
    • Technology Solutions
    • Data and Analytics
    • Organisational Excellence
  • Thinking
    • Latest News
    • Insight
    • Client Stories
  • About
    • Our Values
    • Management Team
    • International Expertise
    • Consulting Excellence
  • Careers
  • Contact
  • Home
  • Our Thinking
  • OEE Consulting accredits RBS in Design of Service Operations

News

OEE Consulting accredits RBS in Design of Service Operations

Please note this article was published before OEE Consulting and gobeyond joined forces to become Gobeyond Partners.

RBS has become the first organisation to be accredited to Loughborough University’s Service Operating Model Skills Framework (SOMS) through OEE Consulting’s new Design of Service Operations training.

Operating-Model-Design-

The Service Optimisation team from RBS with Dr Nicola Bateman, Loughborough University, and OEE Consulting’s David Stenbeck and Jonathan Tidd.


By developing the first academically audited training programme of its type, OEE Consulting can now train and accredit business leaders in the design of their service operations.

The programme helps leaders to design their business operations to reliably deliver their service proposition. This achieves the triple aims of improving customer experience, reducing costs and building long term competitive capability.

Carl Lloyd, Design & Transformation Lead, RBS, said:
“We were looking for a partner who could help us further develop the capability of our teams to transform operations for the benefit of our customers. The combination of OEE Consulting’s experience and creative approach to operating model design, coupled with the ability to accredit our people to Loughborough University’s Service Operating Model Skills framework, made their Design of Service Operations proposition an obvious choice.”

The Service Optimisation team at RBS have recently undertaken the Foundation and Practitioner training, which has seen them progressively accredited to Loughborough University’s new Service Operating Skills Framework (SOMS) framework.

Mr Lloyd continued: “We have now co-delivered Foundation and Practitioner training programmes to a well-structured framework.  The team feedback has been extremely positive and we have particularly valued the holistic multi-dimensional approach to change.  This will be invaluable for ensuring that both customers and internal teams see and feel the full benefits of transformation.”

The training and framework were developed in response to the demand for a standard approach to designing service operations.

Dr Nicola Bateman, Deputy Director Centre for Service Management, Loughborough University, said:
“The Centre for Service Management at Loughborough University developed the SOMS framework because there was a clear need for organisations to be able to train and accredit their people to design, implement and maintain operating models to an approved structure.

The framework we have developed takes into account insight from leading thinkers in the field and provides a uniquely holistic approach to designing service operations.

I am delighted that OEE Consulting is the first organisation to be successfully audited to train and accredit clients to both Foundation and Practitioner levels.  The training and framework has been developed from a significant amount of theory and practical experience, and we expect this approach to become industry best practice.”

Read more about OEE Consulting’s Design of Service Operations here.

Enquire about how we can help your organisation here

Our Thinking

Insight
UK utilities sector facing vulnerability and trust challenges in 2023 

Simon Coulbeck looks at the most significant industry challenges and opportunities within UK Utilities and predicts some key areas that will be on the sector’s agenda in 2023.

Find Out More
News
Customer Experience leaders to benefit from new behavioural science practice at Gobeyond Partners  

Richard Chataway appointed Director of new Nudge Practice bringing 15 years’ experience in delivering positive business outcomes through improved CX

Find Out More
News
Gobeyond Partners and Brain Tumour Research: Making a Difference in 2022   

2022 was a successful year of fundraising for Brain Tumour Research with an aim to raise £13,700 to help fund the fight against this type of cancer. We are delighted to announce that we exceeded this target, raising a total of £14,300. 

Find Out More

Stay informed. Never miss our email updates.

We'll store this data in accordance with our privacy policy and process for the use intended. We will not share your personal data with any third parties.

The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum
Close
Would you like to get in touch with us?
Please complete our contact form.
  • Sitemap
  • Cookies
  • Privacy
  • Modern Slavery and Human Trafficking
  • Terms of Use
  • Accessibility
  • Customer complaint policy

+44 (0)1865 593911
info@gobeyondpartners.com

44 Great Marlborough St, Carnaby
London
W1F 7JL

  • LinkedIn
  • Twitter
  • Glassdoor
  • English
  • Français (French)
  • Deutsch (German)
  • 简体中文 (Chinese (Simplified))
  • 繁體中文 (Chinese (Traditional))