Virginie Raux has joined OEE Consulting as an Associate Director.
With twenty years’ experience in the financial services sector leading people through change, transforming businesses and improving and future-proofing operations, Virginie has a well-deserved reputation for problem solving.
In her last role at Lloyds Virginie was Head of Innovation Culture, where she engaged teams in thinking differently. From internal TED-style talks, off-site hackathons and fintech mentoring, she has great experience of encouraging collaboration, innovation and placing the customer at the heart of the design process.
She first worked with OEE Consulting as a client in 2011 when she was running the operations excellence team at Lloyds. Together the teams designed and implemented the Service Excellence initiative that enabled staff to redesign their services to better serve customers.
Virginie has first-hand understanding of the challenges of running businesses. Her international career has spanned managing M&A projects, developing businesses in Asia, leading banking and funds administration businesses in Luxembourg, transforming operations in the UK and Miami, running back offices in South America, IT outsourcing and board memberships. She speaks French and Spanish and has also learnt some Japanese and Russian.
“In all my roles I have tried to be the 'customer advocate', so working with clients across sectors to deliver better service really appeals to me. OEE Consulting is growing fast, and its values-driven approach to working with clients, co-creating solutions and making lasting practical change, really resonated with me.
OEE has an impressive track record of helping companies change the way they operate by making customer-centric change that works and improves the bottom line. I know it; I have experienced it! It is therefore ideally positioned to help companies with the challenges and opportunities of automation and I am excited to be part of their future.”
Managing Director Mark Palmer welcomed Virginie to the company:
“I’m delighted to welcome Virginie to the OEE Consulting team. With her delivery expertise, international experience and recent exposure to the fintech and digital service environments, she will be a great addition to our team.”