• Skip to primary navigation
  • Skip to main content
Close
OEE - Home
  • English
    • Français
    • Deutsch
    • 简体中文
    • 繁體中文
+44 (0) 1865 593 911
SearchSearch
  • Home
  • Sectors
    • Banking & Financial Services
    • Education
    • Healthcare
    • High Tech Outsourcing
    • Insurance & Investment
    • Public Sector
    • Retail
    • Travel and Transport
    • Utilities
  • Services
    • Consulting Services
    • Innovation Services
    • Managed Services
    • Technology Solutions
    • Data and Analytics
    • Organisational Excellence
  • Thinking
    • Latest News
    • Insight
    • Client Stories
  • About
    • Our Values
    • Management Team
    • International Expertise
    • Consulting Excellence
  • Careers
  • Contact
  • Home
  • Our Thinking
  • Promoting excellence in robotic process automation

Past Event

Promoting excellence in robotic process automation

Please note this article was published before OEE Consulting and gobeyond joined forces to become Gobeyond Partners.

Service Excellence Network members recently visited AXA, the number 1 global insurance brand, to hear about the steps they have taken to implement robotic process automation.

With 107 million customers worldwide, AXA has been transforming their business to meet customers’ changing needs.

Transformation Director (CLI) Tim Yorke and Head of CLI Operations Practices Patrick Nickolls discussed their platform for change, experience of updating legacy systems and use of resource calculators to support better workflow and processing.

We were also joined by Gerald Pullen, the Head of RPA Centre of Excellence at Lloyds Banking Group, who shared a case study on their progress. From discovery of where robotic process automation could deliver most value to control room management and driving in-house capabilities, Gerald shared insightful feedback from his experience.

Simon Bartlett, Management Consultant – Technology at OEE Consulting, shared best practice tips drawn from our experience supporting robotic process automation across the service sector.

Topics for group discussion included how to create an impetus for change in a high-performing organisation, whilst the afternoon exercise allowed delegates to experience programming a robot first-hand.

The Service Excellence Network meets quarterly at service sector businesses around the UK to share insight on improving operations and enhancing customer experience. Our next event will take place on 14th September with the Continuous Improvement team at the Intellectual Property Office in Newport.

Our Thinking

Insight
UK utilities sector facing vulnerability and trust challenges in 2023 

Simon Coulbeck looks at the most significant industry challenges and opportunities within UK Utilities and predicts some key areas that will be on the sector’s agenda in 2023.

Find Out More
News
Customer Experience leaders to benefit from new behavioural science practice at Gobeyond Partners  

Richard Chataway appointed Director of new Nudge Practice bringing 15 years’ experience in delivering positive business outcomes through improved CX

Find Out More
News
Gobeyond Partners and Brain Tumour Research: Making a Difference in 2022   

2022 was a successful year of fundraising for Brain Tumour Research with an aim to raise £13,700 to help fund the fight against this type of cancer. We are delighted to announce that we exceeded this target, raising a total of £14,300. 

Find Out More

Stay informed. Never miss our email updates.

We'll store this data in accordance with our privacy policy and process for the use intended. We will not share your personal data with any third parties.

The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum
Close
Would you like to get in touch with us?
Please complete our contact form.
  • Sitemap
  • Cookies
  • Privacy
  • Modern Slavery and Human Trafficking
  • Terms of Use
  • Accessibility
  • Customer complaint policy

+44 (0)1865 593911
info@gobeyondpartners.com

44 Great Marlborough St, Carnaby
London
W1F 7JL

  • LinkedIn
  • Twitter
  • Glassdoor
  • English
  • Français (French)
  • Deutsch (German)
  • 简体中文 (Chinese (Simplified))
  • 繁體中文 (Chinese (Traditional))