Management Team
Hugues Beaujouan
Managing Director | France
Passionate about designing and implementing successful client strategies.
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Ludger Strom
Managing Director | DACH
More than 20 years experience driving change and transformation.
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Hervé Mazenod
Managing Director | Financial Services
An experienced leader of large multi-country programmes
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Vanessa Flather
Managing Director | Retail & Travel
Extensive expertise in data-driven transformation, strategic innovation and customer loyalty
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Dave Pattman
Managing Director | Customer Experience Practice
Over 25 years of management experience across multiple sectors
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Chris Hallmark
Managing Director | Transformation Design
A leading expert in service sector operations
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Mark Bilney
Managing Director | Organisational Excellence
Over ten years’ experience across Europe, Asia and the USA
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Martin Gibson
Managing Director | Consulting
Significant leadership and change experience
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Mark Guest
Managing Director | International Business Development
A leader in transformation of customer management operations.
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Helen Murray
Chief Client Officer UK Region
Extensive experience leading in-house and client-side customer service operations
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Matt Ashford
Innovation Practice Director
Creative transformation experience across financial services, telecoms and legal
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Simon Bartlett
Partnerships Director
An experienced business transformation specialist and operations leader
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Atif Rashid
Solutions Director
Over 15 years industry experience working across multiple sectors
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Vicki Wharton
Key Account Director
Over eighteen years’ experience working in Financial Services
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Russ Dickinson
Key Account Director
Hands-on experience leading change across many businesses
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Stewart Jackson
Key Account Director
Leader of major programmes in the UK, Europe and US
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Ali Fry
Key Account Director
Delivering tangible benefit across the globe for over a decade
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