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Management Team

Mark Palmer
Senior Advisor
Mark started his career in France in 1992 working for the French Automotive systems supplier…
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Hugues Beaujouan
Managing Director | France
Passionate about designing and implementing successful client strategies.
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Ludger Strom
Managing Director | DACH
More than 20 years experience driving change and transformation.
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Hervé Mazenod
Head of UK, Ireland, and Nordics
An experienced leader of large multi-country programmes
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Dave Pattman
Managing Director | Customer Experience Practice
Over 25 years of management experience across multiple sectors
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Chris Hallmark
Managing Director | Transformation Design
A leading expert in service sector operations
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Mark Bilney
Managing Director | Organisational Excellence
Over ten years’ experience across Europe, Asia and the USA
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Martin Gibson
UK Consulting Managing Director
Significant leadership and change experience
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Simon Bartlett
Consulting Director
An experienced business transformation specialist and operations leader
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Atif Rashid
Solutions Director
Over 15 years industry experience working across multiple sectors
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Russ Dickinson
Consulting Director
Hands-on experience leading change across many businesses
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Stewart Jackson
Consulting Director
Leader of major programmes in the UK, Europe and US
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Ali Fry
Managing Director | APAC
Delivering tangible benefit across the globe for over a decade
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Our Thinking

News
Concentrix and Webhelp Complete Combination, Creating a Diversified Global CX Leader, Well-Positioned for Growth

This combination further positions Concentrix + Webhelp as a global CX leader, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services.

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Insight
CX and the Future of Banking in APAC: How FinTech is Transforming the Industry

What should financial services firms consider when pursuing customer-led transformation?

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Insight
Leveraging Data to Create Seamless CX

In this article we’re going to be looking at how, by leveraging customer data, you can begin to tackle the customer journey execution gap through optimisation of the customer journey.

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The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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