Say hello to Dave Pattman
Managing Director | CX Services
Dave has over 25 years of management experience across multiple sectors including FMCG, Financial Services and BPO.
Dave’s passion is helping clients to transform their customer experience through the innovative application of solutions that combine human experience (HX) with data and technology. His style is highly collaborative and inclusive with a particular skill in helping diverse teams to harness their creativity.
Consulting experience
Customer operations
Migrated the customer operation of a leading low-cost airline carrier to a new mutlilingual off-shore and near-shore solution, resulting in a simultaneous reduction in costs and improvement in customer experience and satisfaction.
Solution design
Enabling a UK General Insurance affinity brand to migrate from a broker model to an end-to-end solution improving margins, customer experience and renewal rates.
Transformation
Designed the transformation solution for a leading e-retail business, including the creation of a dedicated model office to design, test and scale service improvement initiatives across their live support and digital channels.
Management experience
Webhelp
Held a number of senior positions over 7 years including Director of client solutions, Director Global R&D and Director of Strategic Marketing.
Webhelp is one of the most innovative and disruptive players in its market and all of Dave’s roles have placed him at the forefront of their strategic growth initatives, both organic and M&A led.
Royal Bank of Scotland
Head of Customer Strategy for Retail Banking covering customer segmentation, voice of the customer programmes and marketing planning and effectiveness.
RBS Global R&D Proposition Development lead for projects across multiple divisions including Wealth Management, Retail Banking and Global Markets
Food & Beverages
A 14 year career in the drinks industry with Courage Brewing and Scottish & Newcastle. Management positions held include regional sales management, B2B marketing, brand marketing and NPD