Say hello to Leo Della-Moretta
Trained at the prestigious Parsons School of Design, Leo has 15 years’ experience of delivering transformation projects across four continents. Our resident design thinking expert, Leo prides himself on solving challenges that have both cultural and technical components.
An inspiring communicator, Leo’s passion has always been helping his clients to solve problems with ideas. He loves building teams’ creative capability, and experimenting with game-changing ideas to discover which ones will work
Led an intervention for a pensions administrator to reduce backlogs claims. Resulted in 50% reduction via a 14% increase in productivity.
Delivered a client experience improvement program in Mexico to improve a credit card disputes process. Increased Top Down NPS from 32%-41%, Increased First Call Resolution 52%-65%, and Opex savings of $6MM.
Led a project to double capacity of military airport (from 500 to 1000 people per day) by reducing per passenger processing time by 50% through process improvement and demand forecasting. Increased cargo throughput a similar percentage.
Diagnosed, designed and implemented an improved small and medium enterprise end to end account opening process for a leading UK bank. Resulted in 20% increase in productivity, increased right first time, reduced the end to end processing time to 20 days from 40.
Utilised lean to reduce the mail delivery operations of a multinational organisation from seven to five days to over 20 different locations while reducing resourcing by 20%.
Mapped the operating model of a media production and broadcaster in support of a cost savings initiative. Resulted in £9MM in savings identified to be captured over a three year period.
Captain, US Army (10 years): USA, Italy, Germany, Egypt, Iraq, Afghanistan
Commander, Operations Officer, & Logistics Officer: Responsible leading and managing operations of organisations from 45 to 1,800 people and operations systems in the USA, Europe, and Asia.
Global Executive MSC Strategic Design: Parsons School of Design
MBA: Cranfield School of Management
US Army Command and General Staff College
BA Political Science and International Studies: The University of Kansas