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  • Simon Bartlett

Say hello to Simon Bartlett

Consulting Director

 

An experienced business transformation specialist and operations leader, Simon has successfully led major business transformation projects across UK and Europe and North America

 

Simon enjoys working in the creative space where operations and technology meet to create great service experiences and manages the businesses partner eco-system.

Consulting experience

 

Operating model design

Delivered an operating model design and improvement programme for a UK commercial insurer to deliver 30% reduction in operating expenses whilst improving the broker journey.

Customer Journeys

Creation of customer journeys for a large financial services company leading into the initiation of a transformation programme to improve customer advocacy and digital services

Operational Excellence

Led the design and delivery of a Lean improvement project within the collections operation of a major UK credit card provider delivering c£300k of annualised benefits within 12 weeks and removing 3.5k hours of wasted customer effort.

Management experience

 

Capita

Programme Director responsible for the initiation and delivery of transformation projects across multiple clients financial services clients.

Capita Life & Pension Services, Head of Operations responsible for pensions administration with teams in UK and India.

AXA Life

Head of Operations / Risk Operations covering highly regulated functions

ntl

Contact Centre Manager for a large consumer services operation for a telecommunications company

 

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