Say hello to Simon Bartlett
Consulting Director
An experienced business transformation specialist and operations leader, Simon has successfully led major business transformation projects across UK and Europe and North America
Simon enjoys working in the creative space where operations and technology meet to create great service experiences and manages the businesses partner eco-system.
Consulting experience
Operating model design
Delivered an operating model design and improvement programme for a UK commercial insurer to deliver 30% reduction in operating expenses whilst improving the broker journey.
Customer Journeys
Creation of customer journeys for a large financial services company leading into the initiation of a transformation programme to improve customer advocacy and digital services
Operational Excellence
Led the design and delivery of a Lean improvement project within the collections operation of a major UK credit card provider delivering c£300k of annualised benefits within 12 weeks and removing 3.5k hours of wasted customer effort.
Management experience
Capita
Programme Director responsible for the initiation and delivery of transformation projects across multiple clients financial services clients.
Capita Life & Pension Services, Head of Operations responsible for pensions administration with teams in UK and India.
AXA Life
Head of Operations / Risk Operations covering highly regulated functions
ntl
Contact Centre Manager for a large consumer services operation for a telecommunications company