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  • Achieve: intelligent performance management

Achieve: intelligent performance management

Providing insight and analysis to give you the tools you need to achieve outstanding operations.

Harness the full power of your people

48% of executives believe current performance management processes are weak at driving business value

37% of agents are unhappy with the support and coaching they receive

Respond to changing work patterns

“The coronavirus outbreak has become the world’s largest work-from-home experiment” – Time Magazine, Feb 2020

90% of agents we interviewed expressed a preference for continuing to work at home some or all of the time

Introducing Achieve by Gobeyond Partners

Created by operations people, for operations people

A powerful combination of our award-winning operational development capabilities, backed by decades of delivery expertise, gives you a platform for sustainable, high-performing people and operations.

  • Location agnostic – Supporting office, home-based or hybrid operations
  • Digital platform – Tailored to the needs of your business, driving consistency and adoption
  • Data-led – Enabling targeted performance improvements across teams and individuals
  • Built to integrate – Allows you to increase the value of existing investments in tools and capabilities

Engage your people

Re-energise operations efficiency in a remote or hybrid environment

Raise the bar on performance

Align operations to one way of working with consistent routines

Drive a sense of urgency

Build leadership capability to create high performing teams

How it works

Achieve uses statistical modelling to identify new variables that are in an agent’s control. It then gives managers everything they need to run a short, targeted coaching session with a powerful impact.

1

Reveal

We identify recurring drivers of dissatisfaction

4

Personalise

Individual targets for every advisor reflects their capability

2

Prioritise

We calculate which factor is the top priority for each advisor

5

Coach

We provide managers with one-click access to targeted coaching calls

3

Analyse

We complement this with text analysis to unlock new insights

Bespoke solutions, tailored to your needs

By taking a consultative approach to implementation, we tailor the programme to address your specific business needs and objectives, going beyond the standard KPIs and metrics to deliver real and sustainable change.

Built by operations leaders, adaptable to your needs

Focused on getting the best out of your team

Rapid implementation and delivery of results

Let’s talk

Call us

+44 (0) 1865 593 911

Send us an email

info@gobeyondpartners.com

Our Thinking

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In this article we’re going to be looking at how, by leveraging customer data, you can begin to tackle the customer journey execution gap through optimisation of the customer journey.

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The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum
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info@gobeyondpartners.com

44 Great Marlborough St, Carnaby
London
W1F 7JL

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