Achieve: Intelligent performance management
A powerful new tool to transform operations performance through insight
Companies are failing to harness the power of people, with consensus from the boardroom to the frontline
of executives believe current performance management processes are weak at driving business value
of agents are unhappy with the support and coaching they receive
The answer to closing this gap lies in your data
Achieve is a data-driven performance management tool that directly links advisor behaviour to performance by leveraging your text and transcribed voice data.
It then recommends which area to focus your coaching efforts on by predicting the impact on your business drivers.
Linking driver measures to coaching activity
Created by operations people, for operations people
Built by operations leaders
Leveraging Gobeyond Partners’ extensive experience in consulting, analytics and learning and development in both back office and customer operations to ensure that it works on the ground.
Focused on getting the best out of your people
Built specifically to support your people in performing, this not only surfaces the information you need, but also helps your managers be more productive in their coaching.
Easier and faster to implement
Contrary to most enterprise solutions, our tool does not depend on usage of a specific contact platform, being able to deal with transcribed voice and text data outputted by any system.