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  • Operating model design

Operating model design

We design your business operations to execute your strategy and successfully deliver the service proposition

Global themes are shaping our business strategies

Changing customer expectations

71% of managers say they are concerned about the impact changing customer expectations will have on their company’s growth

Rapid acceleration of technology

62% say they are concerned about the impact that the current speed of technological change will have on their company’s growth

COVID-19

59% of employees have indicated they would like to continue to work remotely as much as possible after Covid-19 related restrictions are lifted.

Climate change

The world must cut carbon emissions by 45% by 2030 and eliminate them entirely by 2050. While 59% of businesses say they’re reducing emissions, only 44% see a net-zero future in their medium term

The key to competitive advantage is an operating model that turns your strategy into reality

Your operating model provides your business operations with an architecture aligned to your business strategy:

Laying the foundations for successful delivery

Increasing competitive advantage

Creating business agility

The right operating model ensures that key elements of a business operation are aligned, making it possible to deliver both the business strategy and service proposition.

Symptoms of outdated design include:

Poor customer experience

Failing or complex technology

Cumbersome processes

People & cultural challenges

Fragmented operations

Lack of performance visibility

Our proprietary approach solves these challenges

A holistic approach to operations, ensuring that your entire operation supports your strategy, underpinned with an accredited model developed in partnership with one of the UK’s leading business schools


Delivered successfully in over 50 organisations, we deliver operating models made to measure, tailored to your unique strategy and business model

A bespoke approach that doesn’t just copy from peers

We start every project by understanding what your business is about and where it wants to get to

Co-created based on your own design principles

We engage with your people, from leadership to the frontline, co-creating what your business could look like

Objective design based on data, not politics

We model different options, leveraging data and insight to understand which one is right for your business

Building a path to growth

A leading property development business has embedded a significant shift in their business strategy, after working with Gobeyond Partners to provide better value to customers and shareholders.

With a goal of creating an additional £20m income, the end-to-end value chain was explored – creating firm foundations to execute the new strategy and provide focus on clear goals.

It has resulted in a completely new way of doing business, centred on the customer.

“I’ve been involved in many of these projects in the past and I thought there was a lot to go at here, but this has surpassed even my expectations”

Chief Executive Officer

£2.3m cash benefit released in one year, with a plan to quickly scale to £22m

Test and learn culture with new tools and processes established to model ideas

Planning cycle reduced by up to 24 months

Let’s talk

Call us

+44 (0) 1865 593 911

Send us an email

info@gobeyondpartners.com

Our Thinking

Insight
The regulatory and demand impacts on financial services in 2021

Key Account Director Vicki Wharton outlines the unique challenges hitting financial services in 2021, and what can be done to prepare and adapt.

Find Out More
Insight
Covid loans readiness – 7 steps to ensure your operations are fully prepared

The seven critical actions lenders must implement now to ensure operations are fully prepared to successfully manage Covid loans and support borrowers.

Find Out More
Insight
Sustainable expense ratio reduction through operating model change

The questions insurance carriers should ask to unlock sustainable expense ratio improvement

Find Out More

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Service Excellence Network

The Service Excellence Network brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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+44 (0) 1865 593 911
info@gobeyondpartners.com

8100 Alec Issigonis Way
Oxford
OX4 2HU

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