Operating model design
We design your business operations to execute your strategy and successfully deliver the service proposition
The key to competitive advantage is an operating model that turns your strategy into reality
Your operating model provides your business operations with an architecture aligned to your business strategy:
Laying the foundations for successful delivery
Increasing competitive advantage
Creating business agility
The right operating model ensures that key elements of a business operation are aligned, making it possible to deliver both the business strategy and service proposition.
Symptoms that indicate that you should consider redesigning your operating model:
Our proprietary approach solves these challenges
A holistic approach to operations, ensuring that your entire operation supports your strategy, underpinned with an accredited model developed in partnership with one of the UK’s leading business schools
Delivered successfully in over 50 organisations, we deliver operating models made to measure, tailored to your unique strategy and business model
Restoring confidence to credit management
The credit operations function of a high street bank was under the spotlight from the FCA over concerns about treating customers fairly. There were a number of structural issues that needed addressing, including end to end accountability for customers, risk controls and performance. Following a rapid diagnostic, a collaborative operating model design project was initiated, working closely with the whole leadership team through interactive workshops.
- A business strategy for Credit Operations was agreed and developed into an operations strategy. This led to the creation of design requirements for the operating model.
- Central shared services were created for admin, risk and strategy, with separate functions for each core product area. The site footprint was also consolidated.
- Clarity of accountability and a well defined risk and controls function substantially increased confidence in complying with bank policy and minimising risk.
“I’ve been involved in many of these projects in the past and I thought there was a lot to go at here, but this has surpassed even my expectations”
Chief Executive Officer
12% cost saving with no loss in capacity and increased effectiveness
Clarity of accountability and significant reduction in risk and policy breaches
Created headroom for the leadership to focus on proactive strategic planning