Service Excellence Through Continuous Improvement
For nearly 20 years continuous improvement has been at the heart of OEE Consulting. That’s because we believe every setback is an opportunity to learn. Every problem a chance to improve. It’s the reason we developed our Service Excellence Through Continuous Improvement training course. This engaging course will give you the tools and knowledge you require to implement a successful and sustainable programme that focuses on improving service experience and ensuring your customers are your greatest advocates.
What are the key outcomes?
On completion of this course, delegates will understand:
- The continuous improvement cycle.
- How to share benefits from one team with all similar areas to maximise return on activity.
- The mind set and approach required for a continuous improvement programme to be effective.
- The roles and responsibilities that need to be assigned to govern, operate and drive forward a continuous improvement programme.
- The three key elements behind a sustainable programme and the factors that need to be in place to establish them.