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Transforming Customer Journeys

This one-day course for senior leaders will set the context for customer journeys and their transformative power, drawing on examples of the hard benefits which a good customer journey can deliver.


Whether you call them customers, patients, students, or clients, we will guide you through our definitive approach to customer journeys, helping you to understand how to gain that competitive edge.


Key course details

Course length: 1 day
Course times: 09:45–17:00
Number of places: Up to 15 delegates
Cost: £495.00(ex. VAT) per person


Areas covered:

  • Why many companies are failing to deliver true customer journey transformation
  • The key to aligning your value proposition with your customer’s requirements
  • How to properly use customer journey mapping to achieve meaningful insight
  • Where to look in order to unlock potential value, and the business implications this is likely to have

Next available course dates

08 October 2019
7 places available
Learning and Development Enquiries
+44 (0) 1865 593939

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