What should financial services firms consider when pursuing customer-led transformation?
Hayley Monks, Managing Director, Utilities, invited a group of senior executives from leading UK energy companies to analyse the industry’s existing approach and answer this question.
Our latest whitepaper charts the rise of citizen development, outlining a framework to help organisations realise the transformative potential it can unlock within their workforce and operations.
The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.