高科技外包
如今，人员、流程和技术之间日益相互依赖，各企业纷纷希望与这个飞速发展的世界和谐相融。
通过与全球领先的外包商合作，我们了解到外包行业面临着诸多挑战：数码化转型和渠道转变不断推动着变革进程；实现合约营收和利润目标困难重重；市场日益复杂且竞争加剧，导致难以签订新合约或续签合同；简单的事务处理工作趋于自动化，导致培养高级技能和服务的需求日益增长。
高科技外包企业正在开发全新运营模式，旨在迅速为客户制定涵盖范围广泛的转型解决方案。对于新兴技术服务，企业在自制还是购买中难以决策。此外，企业在转型的同时开展在线业务，服务质量和成本目标二者往往难以兼顾。
勇于迎接挑战
我们深耕服务运营设计、交付和转型领域，帮助我们的高科技外包客户在履行合约方面取得重大进展。我们的承诺以结果为核心，为合约效益带来了积极变化，同时为合同的续签注入动力。我们在人员、流程和技术挑战的核心领域提供专业知识，迅速交付运营成果，并帮助客户实现变革和转型投资收益最大化。
我们专注于客户的客户，透过客户旅程和客户体验视角，以低成本提供卓越服务，进而谱写伟大故事。随着工作方式不断改变，以客户为中心的全新企业文化逐渐形成，员工能力和敬业度也在不断提升。
这些成果均得益于一系列成功的商业模式，在这些模式下，我们与客户风雨同舟，确保在合同期限内交付回报加倍的成果。
满意成果一览
在高科技外包领域，我们的工作涉猎广泛，客户涵盖从金融服务、休闲娱乐、医疗保健和国防，到中央和地方政府等各个部门。从设计全新的银行业务，到推动关键客户旅程中的渠道转变，再到在全球范围内提升运营技能，我们在其他变革和转型举措失败的地方取得了理想成果。此外，我们可提供帮助客户恢复合同中承诺的收益曲线的追踪记录。
我们与 Atos 进行长达三年的合作，开发了全新运营模式并实现了 25% 的生产率增长，在合同有效期内的投资回报率超过 600%。我们与另一家全球外包的合作同样取得了优异的结果，而在与英国、北美、欧洲和非洲市场的合作中，也多次收获了影响力非凡的高效成果。
我们的合作客户
Case studies
In this project, we worked closely with multiple client stakeholders to develop an approach that delivered outstanding, transformative change for the bank.
In 2019, The LTA’s new campaign, “Tennis opened up,” made clear their goal of making the sport available, accessible and enjoyable for everyone in Great Britain.
By building an operating model to support a specialist lender in reaching their five year plan, we provided £34m cost benefit.
Our project increased productivity at a high street bank complaints handling centre by 30%, saving £4m per year.
Creating a blueprint for consistent customer experience unlocks over £600k in potential benefits.
Latest news and insight
Moving at pace while delivering value
Continuing the conversation on Agile Automation with Netcall, we discuss how organisations can improve customer service levels while driving digital transformation at pace.
In just a few weeks, the pandemic forced shifts that may otherwise have taken years. Future operating models must catch up to this new reality.
While the widespread social and economic disruption of COVID-19 continues to be felt by organisations worldwide, fresh challenges and opportunities are emerging
Although the impact of the crisis, and this associated shift, will vary across country, industry, and organisation, we are seeing a distinct phasing of business and operational responses as we slowly make this transition.
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