We’re proud to have a long, successful and refreshingly transparent relationship with the public sector.
Key to this has always been our understanding of the key issues our public sector partners face day in, day out. For some it’s improving efficiency and effectiveness whilst reducing operational costs. For others it’s gaining senior leadership engagement and support for improvement projects. While switching from functional to true end-to-end working remains an ever-persistent problem.
Through the delivery of our accredited training and coaching in Lean, operations management, stakeholder engagement and continuous improvement, we ensure our public sector clients achieve sustained change. More than that, we embed the skills they need to develop self-sufficiency in improvement work. In some cases this takes the form of project support and leadership. In others we concentrate on skills transfer, providing practical, instantly applicable training that can make a real difference, from the moment employees’ return to work. We also ensure people have the confidence to use the new tools at their disposal by providing coaching in continuous learning.
The results are in
From improvements in customer service and reduced waiting times, to first time handling of enquiries and complaints, our accredited training programmes continually deliver sustained change to our public sector clients. Furthermore, our efficiencies have enabled smaller teams to deal with larger volumes, in turn providing greater cost-effectiveness.
Clients we’ve supported
Latest news and insight
Moving at pace while delivering value
Continuing the conversation on Agile Automation with Netcall, we discuss how organisations can improve customer service levels while driving digital transformation at pace.
While the widespread social and economic disruption of COVID-19 continues to be felt by organisations worldwide, fresh challenges and opportunities are emerging
Although the impact of the crisis, and this associated shift, will vary across country, industry, and organisation, we are seeing a distinct phasing of business and operational responses as we slowly make this transition.
Whilst many businesses are now taking decisive, immediate actions around the first phase of the situation, there is a real need to take action around potential operational impact in both the short and medium term.
A government agency felt it was time to review operating practices and seek to optimise processes, whilst continuing to improve customer service levels.