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Management Team

Hugues Beaujouan
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Ludger Strom
Managing Director | DACH
More than 20 ye…
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Helen Murray
Chief Customer Solutions Officer
Extensive exper…
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Matt Ashford
Innovation Practice Director
Creative transf…
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Atif Rashid
Solutions Director
Over 15 years i…
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Dave Pattman
Managing Director | Customer Experience Practice
Over 25 years o…
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Simon Bartlett
Partnerships Director
An experienced …
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Mark Palmer
Chief Executive Officer
A high-impact s…
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Martin Gibson
Managing Director | Consulting
Significant lea…
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Mark Bilney
Managing Director | Organisational Excellence
Over ten years&…
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Hervé Mazenod
Managing Director | Financial Services
An experienced …
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Chris Hallmark
Managing Director | Transformation Design
A leading exper…
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Vicki Wharton
Key Account Director
Over eighteen y…
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Stewart Jackson
Key Account Director
Leader of major…
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Russ Dickinson
Key Account Director
Hands-on experi…
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Paul Thomas
Associate Director
Over 14 years’ …
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Ali Fry
Key Account Director
Delivering tang…
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我们的见解

Insight
UK utilities sector facing vulnerability and trust challenges in 2023 

Simon Coulbeck looks at the most significant industry challenges and opportunities within UK Utilities and predicts some key areas that will be on the sector’s agenda in 2023.

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News
Customer Experience leaders to benefit from new behavioural science practice at Gobeyond Partners  

Richard Chataway appointed Director of new Nudge Practice bringing 15 years’ experience in delivering positive business outcomes through improved CX

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News
Gobeyond Partners and Brain Tumour Research: Making a Difference in 2022   

2022 was a successful year of fundraising for Brain Tumour Research with an aim to raise £13,700 to help fund the fight against this type of cancer. We are delighted to announce that we exceeded this target, raising a total of £14,300. 

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The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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