Say hello to Alex Molotnikoff
Principal Trainer
A combination of 17 years experience in operations with a further 10 years consultancy and training across a range of industries
With a wealth of real world experience coaching and training, Alex has a very engaging and effective style and, whether working with senior teams or front line staff, will focus on everyone gaining useful practical skills and knowledge. He has supported many client teams as they take their first steps into operational improvement through to gaining credibility and status as operational excellence leads.
Consulting experience
Operations improvement
Delivery, development and support of lean based operations and improvement training and coaching programmes across a client population which includes insurance broking, consumer insight, NHS, software sales, energy sales, travel and logistics.
Customer journeys
Lead facilitator for a customer journey workshop programme for a major high street bank. The programme involved many key bank staff and developed focused output for changes to operating model, processes and technology use in support of enhanced business and retail customer journeys.
Coaching improvement teams
Coach and consultancy lead for an internal improvement team in a leading travel business. The team significantly improved customer experience, revenues and employee engagement.
Change programmes
Coach and mentor to a newly formed internal change team for a leading European technology and payments business. Supported change programme development, team performance and benefits delivery focusing on IT project resourcing and management.
Operational assessment
For a leading global retail and investment bank, delivered an operational assessment of the global IT function and lead offshore lean transformation projects in their outsourced IT service management teams achieving significant cost reductions and improved supplier operations capability.
Improving customer experience
Managing change within a key back office function of a major high street bank to deliver a 30% reduction in customer lead time. This involved combining multiple complex processes into customer aligned multi-skilled teams.
Management experience
Allied Bakeries (Associated British Foods)
Engineering Manager responsible for multiple engineering teams, asset performance, utilities and capital projects.
Walkers Snack Foods (PepsiCo)
Engineering Manager at 2 sites, leading engineering teams to achieve asset performance improvement, effective project design and implementation, optimised use of utilities and operations coaching and support.
Midlands Electricity
Operational Engineering Manager leading asset management teams in maintaining electricity networks.