Say hello to Dafydd Hobbs
Key Account Director
17 years of experience working with the operations of large, multi-national organisations across sectors including Financial Services, public sector and outsourcing
Dafydd brings significant experience in combining the use of technology enablers with people development to drive long lasting, value driven business change. His dynamic but collaborative stakeholder focussed approach enables him to manage complex relationships across regional and supply chain boundaries
Consulting experience
Operational improvement
Led a program across the UK, US, India and Singapore for a global bank. The program Included both captive and outsourced operations providing data insights in order to drive efficiency improvements, right-sizing with vendors and Transformation (RPA, and process re-engineering), delivering over $10m in benefits.
Technology enablement
Designed and led a technology enabler program with a manufacturing firm across Malaysia, Romania and Costa Rica, to ensure consistent cross-regional ways of working and leveraging economies of scale, reducing headcount by 13% A workstream to develop internal ‘self-install’ capability resulted in the development of a global Centre of Excellence.
Operating model
Enabled a Life & Pensions outsourcer to manage new contractual terms in a multi-client environment through implementing a new operating model. This model enabled cross-client load balancing to meet dynamic demand profiles.
Capacity management
Digitised the capacity management practices within India of a large insurance broker. The program was specifically designed to augment a successful operational improvement program, creating additional improvements in capacity of over 10%.
Change programmes
Led challenging tri-partite technology change program with an international investment bank and their key outsource provider. The program included managing contractual dynamics between all parties and integrating the solution into both organisations 19-20 digital strategy.
Operations alignment
Managed operational/front line impact of change when technology was used to optimise allocation of emergency services staff to serious incidents.
Management experience
ActiveOps Ltd.
Strategic Accounts Director, responsible for leading multi-national digital operations management engagements with global organisations.
South Wales Police
Multiple operational management roles, including critical incident management, serious crime investigation, specialist interviewing strategies and technology change management.