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  • Helen Murray

Say hello to Helen Murray

Chief Customer Solutions Officer

Helen is passionate about ensuring we support our clients in doing everything possible to intelligently listen to customers and deliver the solutions that they need first time.

Her extensive experience leading in-house and client-side customer service operations has proven that listening to customers is the key to success. Set up Webhelp’s Digital Centre of Excellence and Innovation Hub to inform the group’s global roadmap (development and acquisitions) and people strategies, ensuring investments are aligned with customer expectations and behaviours, and that recruitment, management and development practices improve employee engagement and retention.

Helen’s priority is to ensure we support our clients in doing everything possible to intelligently listen to customers and to deliver the solutions that they need first time. Her experience in leading in-house and client-side customer service operations has proven that listening to customers is the key to success.

Management experience

Verint Systems

Director of Consulting supporting clients in the adoption of new applications including Speech Analytics, Customer Feedback, Quality Management and WFM

BT Global Services

Director of Customer Service and Director of Outsourced Contact Centres

The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum
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