Say hello to Helen Murray

Her extensive experience leading in-house and client-side customer service operations has proven that listening to customers is the key to success. Set up Webhelp’s Digital Centre of Excellence and Innovation Hub to inform the group’s global roadmap (development and acquisitions) and people strategies, ensuring investments are aligned with customer expectations and behaviours, and that recruitment, management and development practices improve employee engagement and retention.

Helen’s priority is to ensure we support our clients in doing everything possible to intelligently listen to customers and to deliver the solutions that they need first time. Her experience in leading in-house and client-side customer service operations has proven that listening to customers is the key to success.