Say hello to Matthieu Caron
Head of Consulting & Analytics | France
With strong strategy consulting and transformation program experiences, Matthieu has been leading significant CX change throughout his career
Matthieu is fully convinced that the most efficient change comes when companies are adopting a pragmatic change path regarding their stakes and resources everyone is fully engaged and when every stakeholder is fully engaged in delivering the vision and goals of the business. He is able to rapidly assimilate complex environments and strives for the very best project outcomes.
Experience
Analytics
Managed numerous improvement projects based on analytics capabilities’ activation, such as customer omnichannel reconciliation, debt collection or outbound campaigns performance improvements or predicting customer behaviours to increase operating model delivery performance
Operating model
Designed the operating model of an international Utilities company operating in the gas storage, transportation and distribution. Working directly with the board to align their strategic requirements with customer needs and business outcomes.
Transformation
Digital Programme Manager for an international water distribution firm, focused on designing and deploying their strategic roadmap to boost self care and significantly reduce their cost to delivery. The programme delivered benefits ranging between 10 to 20% in online account usages plus incoming call reduction
Management experience
Utilities
Senior consultant with wide ranging roles in transforming customer journeys and operating models plus in designing marketing & sales strategies of the main actors in an intense market deregulation environment.
Industrial
Programme manager responsible for delivering an operations improvement plan across major European markets. The programme delivered benefits ranging between 5% to 15% in process improvements plus skills transfer to internal teams in order to support further changes