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  • Vanessa Flather

Say hello to Vanessa Flather

Managing Director | Retail & Travel

Vanessa’s expertise in data-driven transformation and strategic innovation has secured customer loyalty and delivered a multi-million pound return on investment.

With a deep expertise in retail strategy spanning brand, merchandising, multi-channel and customer analytics, Vanessa helps clients deliver sustainable change. Her collaborative approach to working brings together technical and subject-matter experts to pinpoint hidden issues and drive improvements.

Consulting experience

Operations performance

Leading a team of data scientists to provide visibility of true supplier and product cost, evidencing cost variance across identical products, and identifying £112m opportunities.

Strategy

Using data-driven insight to develop brand strategies which drive customer loyalty, sales and profitability with a multi-million pound return on investment.

Performance improvement

Delivering integrated programmes which test and scale solutions to business problems, providing business agility to face rapidly changing customer demands.

Management experience

PRGX Global, Inc.

Head of Advisory Services, UK & Europe, responsible for business development across the retail portfolio during their ‘start-up’ phase.

Capgemini Consulting

Principal, Consumer Products & Retail, leading teams on major projects including a multi-channel strategy which involved the integration of two businesses.

IBM Global Business Services

Senior Managing Consultant in Retail, delivering stream-lined business processes through organisation design and change management.

The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum
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