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  • Virginie Raux

Say hello to Virginie Raux

Key Account Director

A leader in organisational, cultural, regulatory and digital transformation in financial services across three continents. She combines an ability to think strategically with a strong delivery track record

Able to understand different perspectives quickly and to simplify the complex, she engages stakeholders at all levels of an organisation to get things done. With a collaborative style, a pragmatic approach and high levels of energy she takes pride in enabling teams to implement innovative customer centric change.

Consulting experience

Customer experience

Led team of 100 internal operational excellence consultants in large financial organisation; developed and successfully deployed new customer- centric way to run the business, change mind-sets and behaviours to improve customer experience and create shareholder value. Delivered between 5% and 30% cost efficiencies p.a.

Innovation

Led the implementation of Conduct programme for Transaction Banking business and implemented Client development cell to deepen client understanding and adopt start up ways of developing solutions.

Operational improvement

Led centralisation of operations for large financial organisation, creating cross divisional service level agreements and implementing new structures (5,000 people and 19 sites involved).

Management experience

Financial Services

Led Innovation Culture in large financial organisation. Developed and implemented transformation initiatives to adapt ways of working to digital disruption (7,000 engaged). Created intra-preneurship programme for top executives and launched Fin-tech mentoring programme.

Private Banking

Country Manager in Luxembourg for British financial institution. Ran private banking and fund administration business.

The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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