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  • Operating model design

Operating model design

We design your business operations to execute your strategy and successfully deliver the service proposition

The key to competitive advantage is an operating model that turns your strategy into reality

Your operating model provides your business operations with an architecture aligned to your business strategy:

Laying the foundations for successful delivery

Increasing competitive advantage

Creating business agility

The right operating model ensures that key elements of a business operation are aligned, making it possible to deliver both the business strategy and service proposition.

Symptoms that indicate that you should consider redesigning your operating model:

Digital deficiency
You are being left behind in a market shifting to digital services or interfacing with customer through digital channels

Partial restructuring
An operating model element has been changed in isolation (e.g. organisation, offshoring etc)

Customer dissatisfaction
Persistent failure to meet your customer’s expectations for service experience, quality, cost or timely delivery

Performance challenge
You need a significant step change in performance to meet strategic or budget targets

Strategic misalignment
Your business strategy, customer segment, regulation or service proposition has changed

Merger or acquisition
You need to create alignment and synergy between two or more distinct and different operating models

Our proprietary approach solves these challenges

A holistic approach to operations, ensuring that your entire operation supports your strategy, underpinned with an accredited model developed in partnership with one of the UK’s leading business schools

Delivered successfully in over 50 organisations, we deliver operating models made to measure, tailored to your unique strategy and business model

A bespoke approach that doesn’t just copy from peers

We start every project by understanding what your business is about and where it wants to get to

Co-created based on your own design principles

We engage with your people, from leadership to the frontline, co-creating what your business could look like

Objective design based on data, not politics

We model different options, leveraging data and insight to understand which one is right for your business

Restoring confidence to credit management

The credit operations function of a high street bank was under the spotlight from the FCA over concerns about treating customers fairly. There were a number of structural issues that needed addressing, including end to end accountability for customers, risk controls and performance. Following a rapid diagnostic, a collaborative operating model design project was initiated, working closely with the whole leadership team through interactive workshops.

  • A business strategy for Credit Operations was agreed and developed into an operations strategy. This led to the creation of design requirements for the operating model.
  • Central shared services were created for admin, risk and strategy, with separate functions for each core product area. The site footprint was also consolidated.
  • Clarity of accountability and a well defined risk and controls function substantially increased confidence in complying with bank policy and minimising risk.

“I’ve been involved in many of these projects in the past and I thought there was a lot to go at here, but this has surpassed even my expectations”

Chief Executive Officer

12% cost saving with no loss in capacity and increased effectiveness

Clarity of accountability and significant reduction in risk and policy breaches

Created headroom for the leadership to focus on proactive strategic planning

Let’s talk

Call us

+44 (0) 1865 593 911

Send us an email

info@gobeyondpartners.com

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44 Great Marlborough St, Carnaby
London
W1F 7JL

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