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  • Achieve: Intelligent performance management

Achieve: Intelligent performance management

A powerful new tool to transform operations performance through insight

Companies are failing to harness the power of people, with consensus from the boardroom to the frontline

48%

of executives believe current performance management processes are weak at driving business value

37%

of agents are unhappy with the support and coaching they receive

The answer to closing this gap lies in your data

Achieve is a data-driven performance management tool that directly links advisor behaviour to performance by leveraging your text and transcribed voice data.

It then recommends which area to focus your coaching efforts on by predicting the impact on your business drivers.

Linking driver measures to coaching activity

How does Achieve work in reality?

We identify what’s happening on calls that driving dissatisfaction

We work out for every advisor which factor is the top priority

We complement this with text analysis to unlock new insights & KPIs

We personalise motivational targets for every advisor based on work mix and capability

We then provide managers with one-click access to the calls they should coach on

Created by operations people, for operations people

Built by operations leaders
Leveraging Gobeyond Partners’ extensive experience in consulting, analytics and learning and development in both back office and customer operations to ensure that it works on the ground.

Focused on getting the best out of your people
Built specifically to support your people in performing, this not only surfaces the information you need, but also helps your managers be more productive in their coaching.

Easier and faster to implement
Contrary to most enterprise solutions, our tool does not depend on usage of a specific contact platform, being able to deal with transcribed voice and text data outputted by any system.

Bespoke to your needs

By taking a consultative approach to implementation, we’re able to tailor this tool to your specific business needs and objectives, going beyond the standard KPIs and metrics.

This ensures that the tool is right for your business and your people.

Let’s talk

Call us

+44 (0) 1865 593 911

Send us an email

info@gobeyondpartners.com

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