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The Future of Service Forum

Get ready for change

An invitation-only client webinar on driving digital adoption

29 April 2021 | 10:00-12:00

Digital solutions often receive heavy investment, with the assumption that if we build it our customers will automatically use it. The reality is far more nuanced, with organisations often unknowingly slowing their adoption.

During this talk we’ll introduce ways to drive up digital adoption, in conversation with:

  • Chris Hallmark, Managing Director, Transformation Design at Gobeyond Partners
  • Brian Herron, Design Principal at Each&Other (European UX Agency of the Year 2020)
  • Richard Chataway, UK CEO at BVA Nudge Unit

Through the session we’ll:

  • Discuss some of the barriers customers face in digital channels
  • Explore how behavioural science and user-focused design can encourage adoption and ensure the experience really works for customers
  • Define eight core competencies that can be used to enhance customer adoption

This event will be the soft launch for our new series, the Future of Service Forum. It has been designed for senior leaders in service and operations to drive innovation in customer service. The Forum will cross-pollinate best-in-class ideas across sectors with some of the world’s leading brands.

The Future of Service Forum

我们的见解

News
Rich Mansell’s appointment signals strategic growth in Banking, Financial Services, and Insurance at Gobeyond Partners in the UK

We’re delighted to announce Rich Mansell has joined Gobeyond Partners, in the role of Consulting Director to support its rapidly growing Banking, Financial Services and Insurance (BFSI) sector.

Find Out More
News
Mark Ferguson joins Gobeyond Partners as Consulting Director, elevating its expertise in the specialist sector 

Gobeyond Partners has significantly enhanced its expertise in the specialist sector by welcoming Mark Ferguson as Consulting Director.

Find Out More
Insight
A Generational Opportunity: Consumer Duty and the Power of Innovation

In this piece we focus on Consumer Duty as an innovation trigger, and how some enlightened organisations will reap enormous benefits from it.

Find Out More

The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum
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info@gobeyondpartners.com

44 Great Marlborough St, Carnaby
London
W1F 7JL

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