Competition is stiff. League tables challenging. Student demand high. Campus leaders are realising they must find new ways to operate efficiently and achieve more with less.
With a huge focus on delivering seamless student experiences, optimising resource allocation and rationalising spend, we understand the increasing pressures facing the higher education sector.
A commonly held view in the public sector is that to improve service you need to spend more. That to reduce cost you need to cut services. It’s a view we fundamentally challenge.
Through our world-class improvement techniques we help education leaders both increase service and reduce cost simultaneously. From service excellence and future state process designs, to continuous learning and Lean training, we drive administrative efficiency and effectiveness. Furthermore, we ensure leadership teams understand the power of operations management in improving performance. We have also encouraged the sharing of resources, knowledge and experience between local schools. Most importantly, we ensure that improvement is never detrimental to education quality. No trade-offs, just win-win solutions.
The results are in
Through the use of Lean principles and continuous improvement techniques we have dramatically sped up student registration for Imperial College, reducing queues from hours to minutes. Our approach has led to library administration productivity increasing by 20% and the elimination of 5000 annual emails. The introduction of centralised book scanning has also increased access for those with disabilities.
Clients we’ve supported
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Moving at pace while delivering value
Continuing the conversation on Agile Automation with Netcall, we discuss how organisations can improve customer service levels while driving digital transformation at pace.
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Service Excellence training in a UK university looking to improve the student experience.
Leaders at a top UK university were becoming concerned that global success was being constrained by process and system shortcomings.