Say hello to Stewart Jackson
Key Account Director
Over 15 years’ experience successfully leading major business transformation programmes in the UK, Europe and North America
Stewart is a skilled coach specialising in managing change and implementing controls that ensure effective delivery of large scale improvement projects. An integral part to his approach is the enjoyment and energy he gets from working with client staff. Balancing the need to transfer skills and deliver tangible benefits is always at the forefront of his mind.
Consulting experience
Customer journey
Successfully delivered an end to end review of the customer lifecycle within a retail banks’ complaints division. Improvement initiatives included an enhanced website ‘nudging’ customers towards the optimal journey and alignment of customer communications across channels.
Transformation
Led an Operational Excellence transformation programme across North America for a global insurance broker that successfully hitting a multi-million $ target.
Customer experience
Led a number of improvement projects for a global banking group with focus in improving customer experience as well as reducing operational costs. For example, within a direct banking service centre, 20% FTE capacity created through an end to end redesign of processes and training.
Operating model
Within an outsourcing division comprising 12 EMEA sites and 500 members of staff, oversaw a team that developed a new Target Operating Model (TOM). The associated improvements reduced annual operating costs by £4.4million.
Operations improvement
Led an improvement team across the North American division of a global insurance provider. Focus was on the development and roll-out of a standard solution across 35 client sites. The subsequent roll-out delivered lead time improvements of 75% (60 days to 15 days) and productivity improvements of 15%.
Management experience
Aon Hewitt
EMEA Benefits Administration
Head of Operational Change. Led a change team (UK / Poland) delivering organisational transformations and developed operational management capability.
Unipart Expert Practices
Senior Practitioner
Successful delivery of projects in the UK and North America across a range of clients. Responsible for multisite delivery of assignments, client liaison and benefit realisation.
Equiniti
Programme Manager
Delivering a programme of operational change projects within the Pensions Admin department as well as various improvement projects aimed at enhancing process capability and effective operational management