Consulting services
Transform your business and solve the most complex customer journey challenges
From tactical operations improvement to global transformation programmes, we work with clients to:
Deliver cost reduction programmes
Understand the true costs of your business and introduce ways to improve cost-to-income ratio; lowering cost without eroding value
Create a best-in-class customer experience
Build capability to give the very best service to your customer, breaking through organisational silos and delivering across channels
Deliver lasting change
Rationalise which change will have the largest impact, and enhance the capabilities of your team to help them ‘own’ the change, then sustain and enhance it
Improve performance
Give your team the real-time information and skills they need to enhance every aspect of service delivery, across front and back offices
Achieve transformation aspirations
Explore the full potential of your transformation programme, getting support to secure senior sponsorship and embed new ways of working
Services
Business strategy Provide a roadmap for people across your business to follow, clearly establishing how you provide value to your customers
Operating model design Ensure your business operations can fully deliver your business strategy, with our holistic model accredited by one of the UK’s leading business schools
Customer journeys Provide effortless journeys that deliver exactly what the customer needs, and capture the benefits of improved customer experience
Operations excellence Enable highly effective management of tasks, productivity and employee wellbeing to focus your operations on efficient delivery
Intelligent operations Transform operations through data-driven insight and considered automation, empowering your team to enhance their performance
Operational resilience Build flexible business services that can deliver core work despite external stress, scaling for demand and meeting regulatory requirements
Programme management Prioritise and manage activity to deliver meaningful change, incorporating culture change and coaching to successfully deliver through each stage
User experience and interface design Understand what your customers want, and deliver it effortlessly on time and in their preferred channel
Customer engagement and experience Place the customer at the heart of your business, delivering a more empathetic service which builds loyalty
Our experts
We are expert practitioners
All our people have between 10 and 30 years of ‘real world’ experience – across sectors and in multiple specialisms. We develop clever solutions and deliver them with skill, clarity and warmth, using our experience to share best practice and help you avoid common pitfalls.
We work closely inside client teams, upskilling whilst making improvements, to provide sustainable change and independence. Our focus on delivering no-nonsense tangible results has resulted in significant client advocacy.
Ensuring successful transformation
A commercial insurance broker had set itself ambitious targets to reduce operational costs whilst maintaining rigorous quality levels, in a global programme focused on operations transformation which would enhance client service.
With objectives publicly communicated to investors, successful and on-time delivery was a primary concern.
“Gobeyond Partners was the obvious choice for this programme, fully justifying their reputation as true partners focused on win/win outcomes”
Global Head of Change for Operations
Multi-million dollar savings target exceeded
Operational maturity improved everywhere by 50%, with some showing a 70% improvement
Service levels transformed, with new client segmentation and quality management