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Managed Services

Get skilled support to manage complex change, enhance service delivery and transform customer experience

Take advantage of our operations heritage and industry expertise to:

Accelerate solutions to complex problems

Navigate convoluted customer journeys, legacy infrastructure and broken processes, prioritising the bigger issues and iterating sustainable improvements that really work

Deliver change supported by the best data

Separate the wood from the trees, introducing a clear focus on the actionable insights which will quickly deliver big results

Build multi-skilled teams

Bring together teams which take an agile approach to service delivery, continuously improving processes and tools, and driving value into your business

Get the support you need

From knowledge management to quality assurance, we can provide targeted advice at the scale you need to get things done

 
 
 
 

Services

Workforce Management

Knowledge Management

Quality Assurance

Business Intelligence and reporting

Interim teams

Model office

 

Our experts

Dave Pattman
Managing Director | Customer Experience Practice
Over 25 years o…
Find out more
Atif Rashid
Solutions Director
Over 15 years i…
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Trudie Everall
Agile Programme Manager
A breadth of ex…
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Matt Ashford
Innovation Practice Director
Creative transf…
Find out more
 
 
 

Operational outcomes, guaranteed

Our team are expert practitioners with a track record of transforming and running operations for the world’s most exciting brands. This means that they bring the best operational practices from across the market to support the delivery of your services.

We bring together the right people, the right data and the right technology to guarantee the right operational outcomes for your business. Our agile approach to service delivery and improvement also means that we continuously drive value into your business, going beyond day-to-day provision.

 

Improvements through customer closeness

An online retailer wanted to establish a new way to drive customer experience transformation through truly understanding their customers’ needs, allowing them to remove unnecessary friction and deliver cost savings.

We worked together to establish and operate a unique model office in the heart of the organisation, with a 20 person team dedicated to solving customer problems.

 

“The model office has been a fantastic partnership which allows us to deliver faster and better improvements to ensure the best outcomes for our customers”

Customer Service Director

£1m benefit captured in under a year, with sight of a further £6m

Internal knowledge tool re-designed, leading to a 50% increase in engagement

A new automation tool has been implemented which has reduced internal transfers

 

歡迎洽談

 

The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum

 

我們的精闢看法

Insight
UK utilities sector facing vulnerability and trust challenges in 2023 

Simon Coulbeck looks at the most significant industry challenges and opportunities within UK Utilities and predicts some key areas that will be on the sector’s agenda in 2023.

Find Out More
News
Customer Experience leaders to benefit from new behavioural science practice at Gobeyond Partners  

Richard Chataway appointed Director of new Nudge Practice bringing 15 years’ experience in delivering positive business outcomes through improved CX

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News
Gobeyond Partners and Brain Tumour Research: Making a Difference in 2022   

2022 was a successful year of fundraising for Brain Tumour Research with an aim to raise £13,700 to help fund the fight against this type of cancer. We are delighted to announce that we exceeded this target, raising a total of £14,300. 

Find Out More
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+44 (0)1865 593911
info@gobeyondpartners.com

44 Great Marlborough St, Carnaby
London
W1F 7JL

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