Technology solutions
Select the right solutions for your business, and seamlessly integrate them to enhance experience for customers and colleagues
Our broad and flexible technology solutions enable organisations to:
Connect with customers on their terms
Deliver seamless journeys whether your customers call, click, text or tweet, with your people empowered to provide the support needed
Automate at scale
Improve performance and capacity by ‘taking the robot out of the human’, integrating chatbots and Virtual Assistants, translation services and Robotic Process Automation
Deliver high-performance digital experiences
Design, deliver and maintain digital propositions across web and mobile, supported by deep behavioural science, user experience (UX) and interface expertise
Leverage robust information systems
Empower teams and individuals with intelligent toolsets and powerful analytics suites, closely aligned to your operational rhythms
Services
Contact Management:
Cloud based contact-centre
Voice-to-voice optimisation
Digital assistance – chat, messaging and social
Smart IVR and speech-enabled virtual agents
Intelligent Automation:
Robotic Process Automation (RPA)
Desktop Process Automation (DPA)
Conversational Automation (chatbots and Virtual Assistants)
AI-driven decision engines
Information systems:
Data visualisation and reporting
Unified agent desktop
Intelligent Knowledge Management
True CRM with workflow
Digital and mobile:
Web design and development
Mobile app development and hosting
User experience and user interface
Content moderation and management
Our experts
Technology alone won’t deliver sustainable benefits
With deep technical expertise supported by a unique focus on people, our agile approach enables rapid deployment and benefit realisation, with an ability to scale and embed across locations and teams, aligned with your commercial objectives every step of the way.
Reinvigorating a stalled automation programme
A high-profile financial services business had been running an automation project for 18 months with minimal impact. Following a redesign of process and delivery model, a proof of concept was developed and delivered, alongside a roadmap for successful strategic implementation at scale.
“Not only were we able to see an immediate return on investment, we now have a clear roadmap and sight of additional value across the business”
Operations Director
Rapid proof-of-concept delivered realising over £500k ROI
Operational processes aligned to ensure scalability
Additional £5m benefit in scope as part of a strategic implementation model
Let’s talk