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Technology solutions

Select the right solutions for your business, and seamlessly integrate them to enhance experience for customers and colleagues

Our broad and flexible technology solutions enable organisations to:

Connect with customers on their terms

Deliver seamless journeys whether your customers call, click, text or tweet, with your people empowered to provide the support needed

Automate at scale

Improve performance and capacity by ‘taking the robot out of the human’, integrating chatbots and Virtual Assistants, translation services and Robotic Process Automation

 

Deliver high-performance digital experiences

Design, deliver and maintain digital propositions across web and mobile, supported by deep behavioural science, user experience (UX) and interface expertise

Leverage robust information systems

Empower teams and individuals with intelligent toolsets and powerful analytics suites, closely aligned to your operational rhythms

 

Services

Contact Management:

Cloud based contact-centre

Voice-to-voice optimisation

Digital assistance – chat, messaging and social

Smart IVR and speech-enabled virtual agents

 

Intelligent Automation:

Robotic Process Automation (RPA)

Desktop Process Automation (DPA)

Conversational Automation (chatbots and Virtual Assistants)

AI-driven decision engines

Information systems:

Data visualisation and reporting

Unified agent desktop

Intelligent Knowledge Management

True CRM with workflow

 

Digital and mobile:

Web design and development

Mobile app development and hosting

User experience and user interface

Content moderation and management

 

Our experts

Dave Pattman
Managing Director | Customer Experience Practice
Over 25 years o…
Find out more
Simon Bartlett
Partnerships Director
An experienced …
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Atif Rashid
Solutions Director
Over 15 years i…
Find out more
Matt Ashford
Innovation Practice Director
Creative transf…
Find out more
 
 
 

Technology alone won’t deliver sustainable benefits

With deep technical expertise supported by a unique focus on people, our agile approach enables rapid deployment and benefit realisation, with an ability to scale and embed across locations and teams, aligned with your commercial objectives every step of the way.

 

Reinvigorating a stalled automation programme

A high-profile financial services business had been running an automation project for 18 months with minimal impact. Following a redesign of process and delivery model, a proof of concept was developed and delivered, alongside a roadmap for successful strategic implementation at scale.    

 

“Not only were we able to see an immediate return on investment, we now have a clear roadmap and sight of additional value across the business”

Operations Director

Rapid proof-of-concept delivered realising over £500k ROI

Operational processes aligned to ensure scalability

Additional £5m benefit in scope as part of a strategic implementation model

 

 

Let’s talk

The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum

 

 

我們的精闢看法

Past Event
The Future of Service: How to achieve peak performance using data and technology 

We recently hosted the latest instalment in our Future of Service series for 2022, our first in-person event since the pandemic.

Find Out More
Insight
The Future of Service Forum: How to achieve peak performance using data and technology 

We recently hosted the latest instalment in our Future of Service series for 2022, our first in-person event since the pandemic.

Find Out More
Insight
Buy Now Pay Later – fintechs and the customer journey-led transformation opportunity

The second of our series looks at how fintechs can turn risks into opportunities when it comes to consumer-led Buy Now Pay Later regulation. 

Find Out More
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OX4 2HU

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