Say hello to Human Experience
Shouldn’t we be looking at transformation through a more human lens?
Introducing the human touch at all levels of the customer journey can radically transform service.
New research launched in partnership with CCA, the professional body for customer service.
Our management team has spent the first month of 2020 reflecting on emerging trends, customer expectations and sector shifts. Where should leaders be focusing their attention and efforts as the year continues to unfold?
Businesses have embraced digital transformation as the pathway to greater long-term performance. However, is our over-reliance on technology eroding relationships with customers?
A transformative approach for NHBC customers has been recognised by the Management Consultancies Association.
Gobeyond Partners is amongst an early group of pioneers receiving a Chartered Management Consultant (ChMC) Award.
We specialise in delivering operations training that works. Really works. We believe the most effective way to learn is by doing. It’s why our trainers favour immersive experiences over PowerPoint. Debating over lecturing.
By making our public, in-house, and bespoke training programmes fully interactive and participative we’re able to deliver better results, which naturally means you will too. It’s an approach that works, with our delegates returning to the workplace and immediately being able to deliver tangible business benefits.
