Latest news and thinking

Unlocking opportunity from resilience programmes

While there is an obvious need to adhere to new resilience requirements, this is also providing opportunity to drive additional benefits.

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Insight

Advice from industry experts on how to respond to rapidly changing customer demand

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News

Our research shows 78% of leaders expect additional scrutiny on how they operate since the pandemic

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Insight

Continuing the conversation on Agile Automation with Netcall, we discuss how organisations can improve customer service levels while driving digital transformation at pace.

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Training that works

We specialise in delivering operations training that works. Really works. We believe the most effective way to learn is by doing. It’s why our trainers favour immersive experiences over PowerPoint. Debating over lecturing.

By making our public, in-house, and bespoke training programmes fully interactive and participative we’re able to deliver better results, which naturally means you will too. It’s an approach that works, with our delegates returning to the workplace and immediately being able to deliver tangible business benefits.

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Service Excellence Network

The Service Excellence Network brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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