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Customer behaviour is changing. 

But many organisations are not keeping pace.

Gobeyond Partners is a new type of consulting firm that partners with you to solve complex customer journey challenges.

By combining deep sector expertise with an award-winning approach to client service and value, we bring your transformation vision to life.

As part of the Webhelp group, our people understand what it takes to deliver great customer experience. This means we connect design and transformation with the real world, working alongside your people to embed lasting change. 

Our customer journey view is broader and deeper, so we help you break down organisational silos and deliver a fully connected omnichannel experience.

Every client and engagement counts, and every objective is guaranteed.

Gobeyond Partners. Experience without boundaries.

We’re helping businesses solve their toughest customer journey challenges

Designing business to adapt to changing customer needs

Ensuring transformation investment delivers a rapid ROI

Accelerating organisational capability and performance

Driving revenue growth and winning new customers

Using new technologies to serve customers and improve outcomes

Making sure customers and business are protected

Reducing costs without damaging customer experience

Achieving leading omnichannel customer experience

You’re in good company

Corporate Social Responsibility

Here at Gobeyond Partners, we take our wider responsibilities very seriously. It’s a commitment shared across the business, and we’re delighted that our people participate enthusiastically in our CSR activities – and we give them every encouragement and support to do so.

We also believe in supporting charities. We do this in the most effective ways we can – through direct donations, sponsorships, and pro-bono consulting work. In addition, we take every step to ensure our business activities have a strong impact on our clients and not on the environment.

Diverse opportunities for a diverse team

Gobeyond Partners is committed to building a diverse team and inclusive environment for all. We are proud members of the Business Disability Forum, whilst our Diversity and Inclusion Forum works actively across the organisation.

Diversity of thought and experience enriches our varied work alongside a broad range of clients, and we encourage people to consider a career in management consulting through offering work experience opportunities to local students and supporting careers days at universities across the UK.

Our Thinking

Insight
The regulatory and demand impacts on financial services in 2021

Key Account Director Vicki Wharton outlines the unique challenges hitting financial services in 2021, and what can be done to prepare and adapt.

Find Out More
Insight
Covid loans readiness – 7 steps to ensure your operations are fully prepared

The seven critical actions lenders must implement now to ensure operations are fully prepared to successfully manage Covid loans and support borrowers.

Find Out More
Insight
Sustainable expense ratio reduction through operating model change

The questions insurance carriers should ask to unlock sustainable expense ratio improvement

Find Out More

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Service Excellence Network

The Service Excellence Network brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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  • The Service Excellence Network

+44 (0) 1865 593 911
info@gobeyondpartners.com

8100 Alec Issigonis Way
Oxford
OX4 2HU

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