This combination further positions Concentrix + Webhelp as a global CX leader, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services.

This series examines the customer journey execution gap that has opened up in the space created between consumer expectations and CX reality.

To understand what bad CX might be costing you, first we need to understand what ‘bad CX’ looks, and feels like.

What should financial services firms consider when pursuing customer-led transformation?

In this article we’re going to be looking at how, by leveraging customer data, you can begin to tackle the customer journey execution gap through optimisation of the customer journey.

The profile of “process intelligence” is continuing to grow, but what is it, why is it relevant now and why it is worth serious consideration if you are yet to begin your journey?

This series examines the customer journey execution gap that has opened up in the space created between consumer expectations and CX reality.

Pressures on clinical teams across the NHS have never been higher, but it’s not just the pandemic that is to blame.

Richard Chataway gives a glimpse of how your organization can optimize its customer experience (CX) with the power of pioneering behavioral science.