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Thinking

Latest News

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News
Gobeyond Partners expands into DACH region

Enhancing the support provided to clients in Germany, Austria and Switzerland

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News
Customers increasingly expect responsible business practices

Our research shows 78% of leaders expect additional scrutiny on how they operate since the pandemic

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News
We are a registered Apprenticeship Training Provider

Use your Apprenticeship Levy funds to access our training in operations and team leadership

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Insight

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Insight
The regulatory and demand impacts on financial services in 2021

Key Account Director Vicki Wharton outlines the unique challenges hitting financial services in 2021, and what can be done to prepare and adapt.

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Insight
Covid loans readiness – 7 steps to ensure your operations are fully prepared

The seven critical actions lenders must implement now to ensure operations are fully prepared to successfully manage Covid loans and support borrowers.

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Insight
Sustainable expense ratio reduction through operating model change

The questions insurance carriers should ask to unlock sustainable expense ratio improvement

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Insight
Using KYC to deliver competitive differentiation

Revealing why KYC is no longer just a regulatory requirement but a matter of competitive survival.

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Insight
Don’t rage against the RPA Machine. Why the real robotics revolution requires a different approach.

What is stopping organisations from maximising the benefits of RPA?

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Insight
Agile automation: A human centred approach

In our recent webinar held in partnership with Netcall, we asked what delivering human centred automation really means in practice?

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Case Studies

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Case Study
An operations strategy for growing success.
Case Study
Driving productivity in complaints handling.
Case Study
Standardising and refining hotel operations.
Case Study
International credit card collaboration.
Case Study
Integrating IT and operations to enhance customer experience.
Case Study
A new design for sustaining success.
Case Study
An operating model for shareholder value.
Case Study
Cheering football fans.

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Service Excellence Network

The Service Excellence Network brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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+44 (0) 1865 593 911
info@gobeyondpartners.com

8100 Alec Issigonis Way
Oxford
OX4 2HU

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