Customer vulnerability is sweeping across the UK as an increasing cross-section of the population struggles to keep up with the rising costs of food, energy, and fuel.  

MyStudioFactory, agence digitale créée en 2007, se rapproche de Gobeyond Partners, filiale conseil de Webhelp, leader européen de l’externalisation de la relation client et devient Gobeyond Studio.

Tom brings over 20 years of consulting and transformation leadership experience to his new Gobeyond Partners role.

Pressures on clinical teams across the NHS have never been higher, but it’s not just the pandemic that is to blame.

What should financial services firms consider when pursuing customer-led transformation?

We recently hosted the latest instalment in our Future of Service series for 2022, our first in-person event since the pandemic.

The second of our series looks at how fintechs can turn risks into opportunities when it comes to consumer-led Buy Now Pay Later regulation. 

Exploring the crucial business case for holistic, flexible, and connected customer-led transformation programmes.

In the first of two articles, we examine how Fintech companies are preparing for newly introduced regulations surrounding Buy Now Pay Later.