Webhelp Group announces the arrival of Mélanie Hentgès as Managing Director for France of its consulting entity Gobeyond Partners.

Richard Chataway highlights the insights he delivered in our recent Future of Service Forum.

Three industry experts explore the opportunities and barriers to increasing digital adoption in 2021.

Chris Hallmark talks us through how companies unwittingly prevent their customers from embracing digital adoption.

Mark Bilney, MD of Organisational Excellence, examines whether organisations are really looking after people’s well-being in the Covid age

The four key pillars businesses must understand and adopt to develop an effective retention framework.

Key Account Director Vicki Wharton outlines the unique challenges hitting financial services in 2021, and what can be done to prepare and adapt.