Gobeyond Partners has significantly enhanced its expertise in the specialist sector by welcoming Mark Ferguson as Consulting Director. This strategic addition is aimed at bolstering the team and aligning with the company's ambitious growth plans. 

Mark started his professional journey as a management consultant, moving through senior in-house roles in diverse sectors, always with a focus on transformation. He's played key roles in insurance transformation initiatives and latterly taken on senior transformation positions at ASOS and Flutter Entertainment. 

Expressing his enthusiasm for his new role, Mark stated, "I am thrilled to join Gobeyond Partners. I've always been impressed by their ability to address intricate customer journey challenges and prioritise the enhancement of customer experiences. Plus, the team is great. The recent combination with Concentrix Catalyst and the broader Concentrix + Webhelp group not only extends reach but also opens up new opportunities through a diverse range of offerings. This is an exciting time to embark on this new chapter in my career." 

Simon Coulbeck, Managing Director of Gobeyond's Specialist sector, remarked, "We are delighted to welcome Mark on board. His extensive experience across multiple sectors, coupled with his breadth of knowledge, introduces a valuable wealth of expertise to our team, undoubtedly benefiting our clients. Welcome to the team, Mark." 

In his new role, Mark will focus on supporting both current and future clients in transforming their organisations and optimising their customer journeys and experiences globally.