Innovation services
Move beyond simply doing things better, and unlock the power of doing things different
Try something new:
Services
The Breakthrough Booster
We work with your team to build their creative capability, and then we co-create new possibilities for the problem you’re trying to solve. Teams love the learning experience, and we guarantee fresh thinking that you can take forward either on your own or with our support. We call it the easy way to start innovating.
Service by Design
Drawing on design thinking techniques, our method inspires new products and services as well as new ways of working. Scalable to meet your needs, we can take you from fresh customer insights through to novel design concepts and proven prototypes, and ultimately to a ‘learning launch’ of your innovation.
Innovation Pathfinder
The disciplines required for a successful innovation program are many and varied: creative confidence, tolerance for failure, portfolio management, operating model – the list goes on. We can help you surface the focus areas for your organisation and support you to execute the changes that will make innovation work for you.
Our experts
We are idea machines
Our people pursue creativity as a way of life; we produce dozens of ideas every day and we are obsessive about finding new ways to look at customer and client challenges. We’ve had some great successes; and as innovators we’re proud to say we’ve also failed many times. We’re here to inspire your teams to do amazing things that they haven’t thought of yet.
Changing the game
A large telco had made some big acquisition investments which were driving huge volume into the order management function. Doubling down on CI and operational controls wasn’t working – the problem was too big. Something new and different was required if the organisation was to protect its reputation and its growth plans.
“We need more solutions like this: disruptive stuff where we don’t have to analyse it to death to prove the benefits because they’re so obvious.”
Customer Services Director, Early Life
£1m+ of operational capacity created
Repeat failure rate more than halved
Hundreds of front line staff and managers released from the toxic impact of a chronic service crisis