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  • The Future of Service Forum

The Future of Service Forum 

Driving innovation in customer service

Understand

Join our engaging events programme designed to share best practice in operations, customer experience and leadership.

Connect

Meet and network with individuals from leading brands across the service sector, and understand how they are addressing common problems.

Grow

Support your personal and professional development, learning the skills and knowledge you need to deliver successful improvement programmes.

The Forum…

The Future of Service Forum enables best practice, ideas and knowledge to be shared easily, collaboratively and efficiently. It is built on reciprocity and relies on the sharing of expertise across members for greatest impact. Members receive:

Access to networking opportunities with a select group of member organisations who are committed to sharing their expertise across multiple functions and sectors.

Invitations to four events a year.  Currently operating as highly interactive online events hosted by our senior consultants, joined by engaging, thought leading guest speakers.  We look forward to a return to our unique, experiential, face-to-face events as soon as permissable.

Dedicated content from each session, including specially commissioned research, white papers, event recordings and the chance for bespoke Q&As with our consultants, will be made available.

Opportunities to join our highly interactive public training courses to support your development and help you practically deliver tangible benefits.

View our past events archive

Want to join?

We welcome applications to join the Forum, but carefully vet and consider each one to maintain the Forum’s commitment to open collaboration between like-minded organisations. A select membership group also strengthens interactive discussion during events, and opens up access to many ‘behind the scenes’ opportunities at businesses. 

You can book a call to discuss joining by emailing info@gobeyondpartners.com.

Our Thinking

News
Concentrix and Webhelp Complete Combination, Creating a Diversified Global CX Leader, Well-Positioned for Growth

This combination further positions Concentrix + Webhelp as a global CX leader, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services.

Find Out More
Insight
CX and the Future of Banking in APAC: How FinTech is Transforming the Industry

What should financial services firms consider when pursuing customer-led transformation?

Find Out More
Insight
Leveraging Data to Create Seamless CX

In this article we’re going to be looking at how, by leveraging customer data, you can begin to tackle the customer journey execution gap through optimisation of the customer journey.

Find Out More

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The Future of Service Forum

The Future of Service Forum brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

Explore the Forum
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info@gobeyondpartners.com

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