Creating competitive advantage through Customer Experience: Lessons in the battle against commoditisation

17 June 2021 | 8:30 – 10:00am

In this interactive session we will share insights from different sectors that show how leaders in their fields are using Customer Experience to battle commoditisation and create sustainable competitive advantage. We will explore what lessons this could provide for Financial Services.

In the second part of the session, we will also look at the implications for operations, where increasingly organisations need to orchestrate the flow of activity seamlessly between human and virtual workers.

Join us for this invitation only Gobeyond Partners event created exclusively for senior executives at Lloyds Banking Group.