Travel & Transport
Equipment effectiveness is essential in any industry, however in the travel and transport sector it can easily be the difference between success and failure.
Downtime quickly leads to a downturn in profitability as well as a commensurate rise in complaints. Ineffective maintenance regimes can compound these issues.
Challenge accepted
By providing a greater understanding of the impact that poor reliability and planning have on asset utilisation, we are able to work on the root cause of equipment downtime and start to improve reliability and uptime.
Our operational expertise also facilitates faster equipment maintenance turnaround, which in turn reduces fleet size and spend. To improve the effectiveness of distributed teams we use our own proprietary method to design optimised network for the best service at the lowest possible cost.
We also ensure that our clients integrate the latest digital thinking and methodologies so they can optimise costs, agility and increase revenue at every opportunity.
The results are in
By implementing continuous improvement and right first time we have been able to greatly increase customer loyalty and reduce complaints.
Our approach has seen a 10% uplift in sales for P&O, a 50% reduction in turnaround time for Thomas Cook and a 15% increase in productivity for Kuehne + Nagel. However, our greatest achievement is making continuous improvement part of each business’ DNA, ensuring lasting results are not only possible, but inevitable.
Clients we’ve supported
Latest news and insight
Moving at pace while delivering value
Continuing the conversation on Agile Automation with Netcall, we discuss how organisations can improve customer service levels while driving digital transformation at pace.
In just a few weeks, the pandemic forced shifts that may otherwise have taken years. Future operating models must catch up to this new reality.
While the widespread social and economic disruption of COVID-19 continues to be felt by organisations worldwide, fresh challenges and opportunities are emerging
What does the future hold for non-essential retailers, who are reopening after a tough trading period?
Client Stories
Creating a blueprint for consistent customer experience unlocks over £600k in potential benefits.
A UK airline undertaking its own aircraft maintenance suffered from a low rate of on-time delivery from its maintenance department, and low staff engagement.
P&O’s highest service related customer complaint was that they had been served cold food from the on board restaurants sailing between Dover and Calais.