Hayley Monks, Managing Director, Utilities, invited a group of senior executives from leading UK energy companies to analyse the industry’s existing approach and answer this question.

Rachel Whitaker has joined Gobeyond Partners as Client Partner for the financial services sector, helping to further support and grow the organisations already impressive portfolio.

Customer vulnerability is sweeping across the UK as an increasing cross-section of the population struggles to keep up with the rising costs of food, energy, and fuel.  

What should financial services firms consider when pursuing customer-led transformation?

Our latest whitepaper charts the rise of citizen development, outlining a framework to help organisations realise the transformative potential it can unlock within their workforce and operations.

Pressures on clinical teams across the NHS have never been higher, but it’s not just the pandemic that is to blame.

What should financial services firms consider when pursuing customer-led transformation?

We recently hosted the latest instalment in our Future of Service series for 2022, our first in-person event since the pandemic.

The second of our series looks at how fintechs can turn risks into opportunities when it comes to consumer-led Buy Now Pay Later regulation.