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Thinking

Latest News

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Welcome to Gobeyond Partners

OEE Consulting and gobeyond have become Gobeyond Partners.

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Understanding true customer closeness with Shop Direct

Service Excellence Network members explored the model office approach.

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Public Training launches in New York, June 2019

Our acclaimed Lean management training courses launch in the US.

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Insight

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What is digital transformation?

We explore what transformation in a post-digital era really is and the impact it has on organisations, people and culture.

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Shared Services – from cost centre to strategic asset

With profitability under pressure from all angles, many Shared Service providers are fast approaching a critical point.

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Banking innovation in the UK

What can the innovations emerging across banking show us about future best practice?

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Is Facebook’s cryptocurrency a threat to the banking industry?

Libra has the potential to create an entirely new network, with the opportunity to build innovative products and services.

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How can insurers respond to the Ogden rate changes?

The race is now on for insurers to correct pricing, but what can they do in the meantime to protect their margins?

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Transformation in Pensions Management

Developing people, data and digital integration strategies to deliver a world-class, cost-effective, member experience.

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Service Excellence Network

The Service Excellence Network brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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