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Welcome to Gobeyond Partners

OEE Consulting and gobeyond have become Gobeyond Partners.

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Understanding true customer closeness with Shop Direct.

Service Excellence Network members visited Shop Direct to explore how a model office approach is supporting their business transformation.

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Public Training launches in New York, June 2019.

Our acclaimed Lean management training courses, which focus organisations on creating value and eliminating waste, launch in the US.

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Insight

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Transformation in Pensions Management

Pensions administrators are increasingly being required to deliver improved service to increasing numbers without a significant adjustment in resources.

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Managing effective change in uncertain times.

Change management takes people through a journey of change, as an organisation moves from its current state into a new future state.

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Achieving best practice Continuous Improvement

Continuous Improvement (CI) is a term that is used in many ways across many businesses, and often mistakenly used as a generic term for different approaches to improving an organisation's performance.

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Building the business case for customer journeys.

Improving customer journeys can be complex, requiring the input of multiple teams into different channels and systems.

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Defining customer journeys

In our experience, whilst the importance of customer journey design is clear, improvement initiatives are too often narrowly focused.

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What are your customer journeys really costing you?

Some organisations understand cost of acquisition during the sales process, but we rarely see deep understanding of the total cost to serve.

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Service Excellence Network

The Service Excellence Network brings together like-minded organisations from across the service sector. Each is committed to improving operations, creating networking opportunities and providing access to insight and content contributors.

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