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Thinking

Latest News

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News
Concentrix and Webhelp Complete Combination, Creating a Diversified Global CX Leader, Well-Positioned for Growth

This combination further positions Concentrix + Webhelp as a global CX leader, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services.

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News
How Can Your CX Keep Up With the Latest Global Trends and Changing Customer Behaviors?

This series examines the customer journey execution gap that has opened up in the space created between consumer expectations and CX reality.

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News
What’s The True Cost of Bad CX?

To understand what bad CX might be costing you, first we need to understand what ‘bad CX’ looks, and feels like.

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Insight

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Insight
CX and the Future of Banking in APAC: How FinTech is Transforming the Industry

What should financial services firms consider when pursuing customer-led transformation?

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Insight
Leveraging Data to Create Seamless CX

In this article we’re going to be looking at how, by leveraging customer data, you can begin to tackle the customer journey execution gap through optimisation of the customer journey.

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Insight
Empowering Insights: Why Process Intelligence Should Capture Your Interest

The profile of “process intelligence” is continuing to grow, but what is it, why is it relevant now and why it is worth serious consideration if you are yet to begin your journey?

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Insight
What’s the Impact of New Technology on the Customer Journey Execution Gap?

This series examines the customer journey execution gap that has opened up in the space created between consumer expectations and CX reality.

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Insight
Fraud in the NHS – The hidden risks to your organisation

Pressures on clinical teams across the NHS have never been higher, but it’s not just the pandemic that is to blame.

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Insight
Whitepaper: How to nudge your CX and transform your business

Richard Chataway gives a glimpse of how your organization can optimize its customer experience (CX) with the power of pioneering behavioral science.

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Client Stories

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Client Stories
Unlock capacity and improve profitability through cultural transformation
Client Stories
Unlock capacity and improve profitability through cultural transformation
Client Stories
Building a digital roadmap for Retail growth​
Client Stories
Building a digital roadmap for Retail growth​
Client Stories
Working with the LTA to ace their customer service design
Client Stories
An operations strategy for growing success.
Client Stories
Driving productivity in complaints handling.
Client Stories
Standardising and refining hotel operations.

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