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News

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Gobeyond Partners announces 2023 charity partner to support the end of hunger in low-income communities

Gobeyond Partners continues its commitment to provide support to communities in need.

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Wie Sie mit Nudging Ihre CX verbessern und Ihr Business transformieren

Gobeyond stellt auf der CCW2023 innovative Nudge Practices vor. In diesem Artikel geben wir Ihnen einen Einblick, wie Ihr Unternehmen seine Customer Experience (CX) mit der Kraft der bahnbrechenden Behavioral Science optimieren kann. 

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How to nudge your customers and optimize your CX

Richard Chataway gives a glimpse of how your organization can optimize its customer experience (CX) with the power of pioneering behavioral science.

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Gobeyond Partners announces 2023 charity partner to support the end of hunger in low-income communities

Gobeyond Partners continues its commitment to provide support to communities in need.

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Wie Sie mit Nudging Ihre CX verbessern und Ihr Business transformieren

Gobeyond stellt auf der CCW2023 innovative Nudge Practices vor. In diesem Artikel geben wir Ihnen einen Einblick, wie Ihr Unternehmen seine Customer Experience (CX) mit der Kraft der bahnbrechenden Behavioral Science optimieren kann. 

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How to nudge your customers and optimize your CX

Richard Chataway gives a glimpse of how your organization can optimize its customer experience (CX) with the power of pioneering behavioral science.

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Customer Experience leaders to benefit from new behavioural science practice at Gobeyond Partners  

Richard Chataway appointed Director of new Nudge Practice bringing 15 years’ experience in delivering positive business outcomes through improved CX

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Gobeyond Partners and Brain Tumour Research: Making a Difference in 2022   

2022 was a successful year of fundraising for Brain Tumour Research with an aim to raise £13,700 to help fund the fight against this type of cancer. We are delighted to announce that we exceeded this target, raising a total of £14,300. 

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Roundtable Analysis: What can the utilities sector do to drive positive change for their SME customers?  

Hayley Monks, Managing Director, Utilities, invited a group of senior executives from leading UK energy companies to analyse the industry’s existing approach and answer this question.

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Gobeyond Partners strengthens its financial services team with the appointment of Rachel Whitaker

Rachel Whitaker has joined Gobeyond Partners as Client Partner for the financial services sector, helping to further support and grow the organisations already impressive portfolio.

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Mobilising Data to Support Vulnerable Utilities Customers

Customer vulnerability is sweeping across the UK as an increasing cross-section of the population struggles to keep up with the rising costs of food, energy, and fuel.  

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Gobeyond Partners appoints Gerald Pullen to strengthen its intelligent automation delivery capability

Tom brings over 20 years of consulting and transformation leadership experience to his new Gobeyond Partners role.

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Making strides to our year-end charity goal

As we head into July, we wanted to take the opportunity to look back on the first half of the year and our charity partnership with Brain Tumour Research

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Joining the Webhelp Group for World Environment Day

The team at Gobeyond Partners joined the wider Webhelp group to take part in World Environment Day on Sunday 5th June.

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The Future of Service: How to achieve peak performance using data and technology 

We recently hosted the latest instalment in our Future of Service series for 2022, our first in-person event since the pandemic.

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Gobeyond Partners appoints Tom Houston to strengthen its support to the Healthcare sector  

Tom brings over 20 years of consulting and transformation leadership experience to his new Gobeyond Partners role.

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Wear a Hat Day for Brain Tumour Research  

Gobeyond Partners were delighted to take part in Wear a Hat Day in aid of our charity partner, Brain Tumour Research.

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10,000 steps a day for Brain Tumour Research

Gobeyond Partners are proud to announce that we have now completed the 10,000 Steps a Day in February Challenge.

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Gobeyond Partners kicks off year of fundraising for Brain Tumour Research

Gobeyond Partners are proud to pledge support for Brain Tumour Research for 2022.

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Gobeyond Partners expands into APAC region

This expansion enhances the digital and transformation opportunities available to companies across the APAC region

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Gobeyond Partners take on a new charity partner for 2022

We're delighted to announce our charity partner for 2022 - Brain Tumour Research.

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Gobeyond Partners smash 2021 fundraising target

We’ve been working with Guide Dogs, our 2021 charity partner towards a goal to raise £30,000, a goal which was achieved last month.

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Guide Dogs: Tech for All

Here, we share Will’s story on how Guide Dogs initiative ‘Tech for All’ has changed his life for the better.

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Gobeyond Partners and the Webhelp Group appoint Hayley Monks as Managing Director of Utilities Sector

Gobeyond Partners and the Webhelp Group are pleased to announce the appointment of Hayley Monks as the Managing Director of the newly created Utilities Sector.

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Gobeyond Partners wins Highly Commended Award with Sunbelt Rentals at Management Consultancies Association Awards

Gobeyond Partners has received a Highly Commended Award for Performance Improvement in the Private sector with Sunbelt Rentals at at this year’s Management Consultancies Association (MCA) Awards.

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Gobeyond Partners go the distance

Judith Coole, Managing Consultant, takes on the London Marathon in aid of Guide Dogs for the Blind.

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Gobeyond Partners launch educational partnership with The Access Project

We are proud to announce a new collaboration with The Access Project to support students from disadvantaged backgrounds.

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Guide Dogs for the Blind provide technology solution for visually impaired children

Discover how Guide Dogs for the Blind offer support to those who need it most.

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The Conqueror Challenge

Gobeyond Partners colleagues volunteer for an intense adventure challenge to raise vital funds for our charity partner.

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Mélanie Hentgès joins Webhelp as Managing Director of Gobeyond Partners

Webhelp Group announces the arrival of Mélanie Hentgès as Managing Director for France of its consulting entity Gobeyond Partners.

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Gobeyond Partners receive three nominations for the 2021 MCA Awards

We’re thrilled to announce that Gobeyond Partners have been shortlisted for three awards in this year’s MCAs.

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Walk Your Socks Off

Colleagues walked their socks off to raise money for children and adults with sight loss.

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Gobeyond Partners work with the LTA to ace their customer service design
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Gobeyond Partners expands its analytics capabilities

Gobeyond Partners are proud to announce the expansion of their analytics capabilities

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Gobeyond Partners expands into DACH region

Enhancing the support provided to clients in Germany, Austria and Switzerland

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Customers increasingly expect responsible business practices

Our research shows 78% of leaders expect additional scrutiny on how they operate since the pandemic

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We are a registered Apprenticeship Training Provider

Use your Apprenticeship Levy funds to access our training in operations and team leadership

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Research highlights need to drive customer experience at board level

Companies who measure customer experience across the customer journey are more likely to report increased revenue

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Tips for planning your digital transformation strategy

Our CEO Mark Palmer was interviewed for an article in The Telegraph on how to plan a digital transformation strategy

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Our performance improvement work has been shortlisted for the 2020 MCA Awards

A transformative approach for NHBC customers has been recognised by the Management Consultancies Association.

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Russ Dickinson amongst first in UK awarded chartered status

Gobeyond Partners is amongst an early group of pioneers receiving a Chartered Management Consultant (ChMC) Award.

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The Impact of Automation on Today’s Customer Service Roles

New research launched in partnership with CCA, the professional body for customer service.

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Gobeyond Partners bolsters retail team with appointment of Vanessa Flather

Vanessa Flather has joined Gobeyond Partners as Managing Director of Retail and Travel.

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We’re a finalist for Innovation in Customer Service

Our work with Shop Direct has been shortlisted by the European Contact Centre and Customer Service Awards.

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Unlock the Future of Service

Join our annual conference to explore how focusing on human experience can transform your work for the better.

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Welcome to Gobeyond Partners

OEE Consulting and gobeyond have become Gobeyond Partners.

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Understanding true customer closeness with Shop Direct

Service Excellence Network members explored the model office approach.

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Public Training launches in New York, June 2019

Our acclaimed Lean management training courses launch in the US.

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People development programme highly commended

Industry-wide national awards noted our client advocacy was “the strongest witnessed”.

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We’re an MCA Awards finalist for people, change and transformation

Our work with Atos and Willis Towers Watson has been shortlisted in the MCA awards.

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2018: an award-winning year

Throughout 2018 we worked with some great clients to deliver significant customer experience transformation.

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OEE Consulting in profile: Jas Ghuman

Jas shares his expertise on automation implementation, and discusses why he chose to work at OEE Consulting.

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Delivering consulting in the public sector through MCF2

OEE Consulting have been named as a supplier on the Crown Commercial Service's Management Consultancy Framework Two.

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The Future of Service 2018: the benefits of customer journeys

Our annual conference brought 220 delegates together to explore the benefits of customer-centred transformation.

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OEE Consulting joins forces with gobeyond

To create an industry-leading customer experience transformation services business.

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Doing things better every day

The Service Excellence Network visited The Intellectual Property Office to observe their Continuous Improvement.

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OEE Consulting in profile: Faye Sadler-Clark

Faye shares her experience of joining OEE Consulting after working in the insurance sector for ten years.

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Mark Baptist joins OEE Consulting team

Mark has joined us as an Associate Director, with a focus on creating environments for people to thrive.

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The back office of the future, for charity

OEE Consulting is working with the charity Action for Children to redesign their back office, making it fit for future challenges.

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Training to transform your customer journeys

As customer expectations evolve, so is the need to design your offer to meet your customers’ needs.

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OEE Consulting in profile: Leo Della-Moretta

Leo has been using his expertise in Service Design to support clients around the world with complex challenges.

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Promoting excellence in robotic process automation

Service Excellence Network members visited AXA Insurance to hear about robotic process automation.

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Join us at The Future of Service 2018

Our annual conference will demonstrate how to deliver the benefits promised by customer-centred transformation.

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OEE Consulting welcomes Jonathan Shawcross

Jonathan joins us as a Director, following previous roles including COO for Group Technology at Lloyds Banking Group.

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Cycling to help cure cancer

We’re donating £10,000 to a charity bike ride, and two of our consultants are taking part to raise funds for cancer research.

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OEE Consulting in profile: Annie Glover

Annie sits on our CSR committee and will be tackling Tour de France climbs for charity cycle Le Cure later this year.

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Sponsoring change & transformation in the insurance industry

We are co-hosting a practice group on transformation in the insurance industry, run by the London Market Forums.

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Service innovations inspired by Formula One

The Service Excellence Network met at Williams to explore what lessons the service industry can take from F1.

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OEE Consulting named industry leader for client service and value

Our commitment to Consulting Excellence has been recognised by the Management Consultancies Association.

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OEE Consulting welcomes Virginie Raux

Our new Associate Director Virginie has twenty years’ experience transforming businesses and improving operations.

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OEE Consulting team accredited to implement ActiveOps software

We now work with ActiveOps, and can deploy their workforce optimisation software to drive productivity.

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We’re a Sunday Times top 100 company, again

OEE Consulting has retained its position as one of The Sunday Times best 100 small companies to work for in 2018.

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David Plumb joins OEE Consulting to extend our digital strategy

The former Chief Digital Officer of O2 joins OEE Consulting to contribute to our ongoing digital strategy development.

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OEE Consulting are finalists in the MCA Awards 2018

We’ve been shortlisted for three awards covering project delivery and client service and value by the MCA.

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John Blincow awarded senior Lean qualification through OEE Consulting

We have accredited a senior manager from Lloyds Banking Group through the highest level of LCS Lean qualification.

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OEE Consulting in profile: Sylvain Poncet

In the last profile in our 2017 series, we hear from Sylvain Poncet on what it’s really like to work at OEE Consulting.

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Simon Bartlett strengthens OEE Consulting’s technology capability

Simon will lead our technology strategy, providing integrated solutions for clients from diagnosis to delivery.

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The Future of Service conference 2017

We challenged delegates to re-evaluate how they deliver change and innovation during our conference on 9th November.

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Designing the future

We discussed our approach to design-led business transformation during a recent event at the Design Museum.

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Full line-up announced for The Future of Service 2017

We'll hear directly from people driving radical business transformation during the Future of Service conference.

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OEE Consulting in profile: Beulah Selvaraj

We hear from Senior Consultant Beulah Selvaraj on her work as our diversity and inclusion representative.

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Driving global transformation through operational excellence

The latest Service Excellence Network event visited Willis Towers Watson to see the impact of their operational improvement.

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Enabling powerful change through business design

We talk to Ulster Bank's David Crow about how the Design of Service Operations training programme has affected him.

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OEE Consulting in profile: Vishnu Sivakumar

We catch up with Principal Consultant Vishnu Sivakumar on his current projects in embedding sustainable outcomes.

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The Future of Service 2017, our annual conference

Is your business thinking radically enough? Join us on 9th November for the latest approaches to business transformation.

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OEE Consulting formalises partnership with ActiveOps

We have partnered with Workware - the leading SaaS back office workforce optimisation solution.

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An education in high performance at Loughborough

The latest Service Excellence Network event explored how to deliver a high performance environment in complex organisations.

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OEE Consulting and friends tee off at charity golf day

Our 2017 golf day raised over £1,700 for Muscular Dystrophy UK, funding research into muscle-wasting conditions.

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OEE Consulting in profile: Helen Meskell

We begin to interview the different people who work at OEE Consulting, such as Principal Consultant Helen Meskell.

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The Service Excellence Network visits P&O Ferries

Members saw how P&O Ferries have put customers at the heart of their strategy during a visit in March.

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The Service Excellence Network sets sail for 2017

Members will tour behind-the-scenes at P&O Ferries during a Channel crossing, in the first event of 2017.

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Celebrating diversity in Management Consulting

Diversity forms the foundations for unique successes in many projects; we believe diversity is a strength.

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We’re a Sunday Times best company

Our approach to employee engagement has been recognised in the leading workplace survey.

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2016 at OEE Consulting

A look back at highlights from 2016 for the company and our clients.

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Service Excellence Network | 2016 in review

A look at events and new members for the Service Excellence Network in 2016, as well as Network plans for 2017.

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Recognising individual contribution in the insurance industry

We sponsored an award for the biggest contribution to the London insurance market at the Market People Awards 2016.

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Asset tracking for supply chains

Our guest blog by PLS explores how the Internet of Things is providing substantial and affordable solutions to asset tracking.

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OEE Consulting hosts The Future of Service conference

200 delegates and 80 organisations met on 10 November 2016 to discuss the role of people in a world of technology.

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Join our 2016/17 MBA engagement programme

We're visiting top business schools and engaging with bright post-grads interested in a management consulting career.

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OEE Consulting accredited by the MCA

Unanimously approved as members of the Management Consultancies Association: the industry hallmark of quality.

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Tidying up facilities management with Vertas

Fast-growing facilities management provider appoints OEE Consulting to tidy up cleaning operations.

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Agenda announced for The Future of Service 2016 conference

Industry experts will share insights into service operations, human strategy and digital innovation at our conference.

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Exploring customer experience with Atos

The Service Excellence Network met in Glasgow to meet Atos, and uncover the true benefits of outsourcing.

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OEE Consulting and friends club together for Mencap

Our 2016 golf day raised £2,000 for Mencap. This will help those with learning disabilities to lead the life they choose.

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Tanya Beckett to host The Future of Service 2016

Tanya Beckett will be hosting our annual conference, The Future of Service on Thursday the 10th of November 2016.

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Improve your recruitment with Lean thinking

MD Mark Palmer provides his advice on using Lean thinking to create a great candidate experience.

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Gowtham Narayan accredited for Low-code ‘DILO’ tool

Our Senior Consultant has been accredited by MATS, to be a Builder Essentials Level user of the MATS V7 platform.

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Webinar: Enabling process innovation in the digital whirlwind

Our webinar with low-code partner MATS explores how to combat digital challenges & take a joined up digital approach.

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MINI: A masterclass in mass customisation

The latest Service Excellence Network event saw sixty Network members and guests at our offices in Oxford.

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OEE Consulting accredits RBS in Design of Service Operations

RBS has become the first organisation to be accredited through OEE Consulting’s new Design of Service Operations training.

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We are moving!

From Monday 18th April, we will be moving to new premises in Oxford.

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Join us at OpEx Week 2016!

OEE Consulting Director Chris Hallmark is hosting a discussion on digital transformation at this year's OpEx Week.

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Angela Cox strengthens consulting team

We are pleased to announce that Angela Cox has joined OEE Consulting as a Managing Consultant.

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Employers should truly embrace the living wage

We explore what impact the Government’s National Living Wage proposal will have on people in businesses.

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Business school visits: recruiting for the future

We've been discussing careers in consulting with MBA students from Imperial College Business School and Cass Business School.

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Learning from the RAF

At our latest Lean Service Forum event, we heard from the RAF CI and base teams.

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Taking CI from toolset to culture

ICiPs Annual Conference 25th February 2016.

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Our commitment to Good Recruitment

We are the 100th signatory of the Good Recruitment Charter.

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OEE Consulting welcomes Paul Sweeney as Director

Paul Sweeney is joining the management team as a Director with immediate effect.

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Thomas Cook embeds continuous improvement into their team

OEE Consulting hosts the Service Excellence Network event at the Thomas Cook aircraft hangar in Manchester.

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Broadcaster Andrew Neil confirmed as Conference Keynote Speaker

Andrew Neil, publisher, broadcaster and businessman, will be the keynote speaker at our conference on 3rd November.

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OEE Consulting awarded for continuous improvement approach

We've been awarded Gold level recognition by the Institute for Continuous Improvement in Public Services.

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Lean Top 25: Five clients listed

The Lean Management Journal is celebrating how Lean can make great contributions to businesses.

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Our approach to recruitment

OEE Ops Director Duncan Burtoft shared his insight into the world of recruitment in a recent interview.

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Ford Dagenham factory tour

OEE Consulting hosts the Service Excellence Network event at the CEME Conference Centre in Dagenham.

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Future of Service Conference Success

OEE Consulting’s "inspiring" annual conference was hosted by Andrew Neil and attended by over 160 people this year.

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