News
This combination further positions Concentrix + Webhelp as a global CX leader, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services.
This series examines the customer journey execution gap that has opened up in the space created between consumer expectations and CX reality.
To understand what bad CX might be costing you, first we need to understand what ‘bad CX’ looks, and feels like.
This combination further positions Concentrix + Webhelp as a global CX leader, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services.
This series examines the customer journey execution gap that has opened up in the space created between consumer expectations and CX reality.
To understand what bad CX might be costing you, first we need to understand what ‘bad CX’ looks, and feels like.
The Financial Conduct Authority (FCA) introduced the new Consumer Duty rules applying to all financial service firms. So, what does this mean for customers of financial service firms?
The recent instalment of our Future of Service series, hosted at Jaguar Land Rover in Solihull, showcased the disruptive forces of technology and artificial intelligence (AI) that are reshaping service and customer experience.
This strategic move aligns with Gobeyond’s Partners' commitment to expanding its global presence and driving growth in key markets.
The appointment of Raphael supports Gobeyond’s growth strategy, which will focus on strengthening its CX and customer journey consulting capabilities in existing and new geographies.
Gobeyond, a leading CX consulting firm, is delighted to announce their selection as a finalist in this year's Management Consultancies Association (MCA) awards.
Gobeyond Partners continues its commitment to provide support to communities in need.
Gobeyond stellt auf der CCW2023 innovative Nudge Practices vor. In diesem Artikel geben wir Ihnen einen Einblick, wie Ihr Unternehmen seine Customer Experience (CX) mit der Kraft der bahnbrechenden Behavioral Science optimieren kann.
Richard Chataway gives a glimpse of how your organization can optimize its customer experience (CX) with the power of pioneering behavioral science.
Richard Chataway appointed Director of new Nudge Practice bringing 15 years’ experience in delivering positive business outcomes through improved CX
2022 was a successful year of fundraising for Brain Tumour Research with an aim to raise £13,700 to help fund the fight against this type of cancer. We are delighted to announce that we exceeded this target, raising a total of £14,300.
Hayley Monks, Managing Director, Utilities, invited a group of senior executives from leading UK energy companies to analyse the industry’s existing approach and answer this question.
Rachel Whitaker has joined Gobeyond Partners as Client Partner for the financial services sector, helping to further support and grow the organisations already impressive portfolio.
Customer vulnerability is sweeping across the UK as an increasing cross-section of the population struggles to keep up with the rising costs of food, energy, and fuel.
Tom brings over 20 years of consulting and transformation leadership experience to his new Gobeyond Partners role.
As we head into July, we wanted to take the opportunity to look back on the first half of the year and our charity partnership with Brain Tumour Research
The team at Gobeyond Partners joined the wider Webhelp group to take part in World Environment Day on Sunday 5th June.
We recently hosted the latest instalment in our Future of Service series for 2022, our first in-person event since the pandemic.
Tom brings over 20 years of consulting and transformation leadership experience to his new Gobeyond Partners role.
Gobeyond Partners were delighted to take part in Wear a Hat Day in aid of our charity partner, Brain Tumour Research.
Gobeyond Partners are proud to announce that we have now completed the 10,000 Steps a Day in February Challenge.
Gobeyond Partners are proud to pledge support for Brain Tumour Research for 2022.
This expansion enhances the digital and transformation opportunities available to companies across the APAC region
We're delighted to announce our charity partner for 2022 - Brain Tumour Research.
We’ve been working with Guide Dogs, our 2021 charity partner towards a goal to raise £30,000, a goal which was achieved last month.
Here, we share Will’s story on how Guide Dogs initiative ‘Tech for All’ has changed his life for the better.
Gobeyond Partners and the Webhelp Group are pleased to announce the appointment of Hayley Monks as the Managing Director of the newly created Utilities Sector.
Gobeyond Partners has received a Highly Commended Award for Performance Improvement in the Private sector with Sunbelt Rentals at at this year’s Management Consultancies Association (MCA) Awards.
Judith Coole, Managing Consultant, takes on the London Marathon in aid of Guide Dogs for the Blind.
We are proud to announce a new collaboration with The Access Project to support students from disadvantaged backgrounds.
Discover how Guide Dogs for the Blind offer support to those who need it most.
Gobeyond Partners colleagues volunteer for an intense adventure challenge to raise vital funds for our charity partner.
Webhelp Group announces the arrival of Mélanie Hentgès as Managing Director for France of its consulting entity Gobeyond Partners.
We’re thrilled to announce that Gobeyond Partners have been shortlisted for three awards in this year’s MCAs.
Colleagues walked their socks off to raise money for children and adults with sight loss.
Gobeyond Partners are proud to announce the expansion of their analytics capabilities
Enhancing the support provided to clients in Germany, Austria and Switzerland
Our research shows 78% of leaders expect additional scrutiny on how they operate since the pandemic
Use your Apprenticeship Levy funds to access our training in operations and team leadership
Companies who measure customer experience across the customer journey are more likely to report increased revenue
Our CEO Mark Palmer was interviewed for an article in The Telegraph on how to plan a digital transformation strategy
A transformative approach for NHBC customers has been recognised by the Management Consultancies Association.
Gobeyond Partners is amongst an early group of pioneers receiving a Chartered Management Consultant (ChMC) Award.
New research launched in partnership with CCA, the professional body for customer service.
Vanessa Flather has joined Gobeyond Partners as Managing Director of Retail and Travel.
Our work with Shop Direct has been shortlisted by the European Contact Centre and Customer Service Awards.
Join our annual conference to explore how focusing on human experience can transform your work for the better.
OEE Consulting and gobeyond have become Gobeyond Partners.
Service Excellence Network members explored the model office approach.
Our acclaimed Lean management training courses launch in the US.
Industry-wide national awards noted our client advocacy was “the strongest witnessed”.
Our work with Atos and Willis Towers Watson has been shortlisted in the MCA awards.
Throughout 2018 we worked with some great clients to deliver significant customer experience transformation.
Jas shares his expertise on automation implementation, and discusses why he chose to work at OEE Consulting.
OEE Consulting have been named as a supplier on the Crown Commercial Service's Management Consultancy Framework Two.
Our annual conference brought 220 delegates together to explore the benefits of customer-centred transformation.
To create an industry-leading customer experience transformation services business.
The Service Excellence Network visited The Intellectual Property Office to observe their Continuous Improvement.
Faye shares her experience of joining OEE Consulting after working in the insurance sector for ten years.
Mark has joined us as an Associate Director, with a focus on creating environments for people to thrive.
OEE Consulting is working with the charity Action for Children to redesign their back office, making it fit for future challenges.
As customer expectations evolve, so is the need to design your offer to meet your customers’ needs.
Leo has been using his expertise in Service Design to support clients around the world with complex challenges.
Service Excellence Network members visited AXA Insurance to hear about robotic process automation.
Our annual conference will demonstrate how to deliver the benefits promised by customer-centred transformation.
Jonathan joins us as a Director, following previous roles including COO for Group Technology at Lloyds Banking Group.
We’re donating £10,000 to a charity bike ride, and two of our consultants are taking part to raise funds for cancer research.
Annie sits on our CSR committee and will be tackling Tour de France climbs for charity cycle Le Cure later this year.
We are co-hosting a practice group on transformation in the insurance industry, run by the London Market Forums.
The Service Excellence Network met at Williams to explore what lessons the service industry can take from F1.
Our commitment to Consulting Excellence has been recognised by the Management Consultancies Association.
Our new Associate Director Virginie has twenty years’ experience transforming businesses and improving operations.
We now work with ActiveOps, and can deploy their workforce optimisation software to drive productivity.
OEE Consulting has retained its position as one of The Sunday Times best 100 small companies to work for in 2018.
The former Chief Digital Officer of O2 joins OEE Consulting to contribute to our ongoing digital strategy development.
We’ve been shortlisted for three awards covering project delivery and client service and value by the MCA.
We have accredited a senior manager from Lloyds Banking Group through the highest level of LCS Lean qualification.
In the last profile in our 2017 series, we hear from Sylvain Poncet on what it’s really like to work at OEE Consulting.
Simon will lead our technology strategy, providing integrated solutions for clients from diagnosis to delivery.
We challenged delegates to re-evaluate how they deliver change and innovation during our conference on 9th November.
We discussed our approach to design-led business transformation during a recent event at the Design Museum.
We'll hear directly from people driving radical business transformation during the Future of Service conference.
We hear from Senior Consultant Beulah Selvaraj on her work as our diversity and inclusion representative.
The latest Service Excellence Network event visited Willis Towers Watson to see the impact of their operational improvement.
We talk to Ulster Bank's David Crow about how the Design of Service Operations training programme has affected him.
We catch up with Principal Consultant Vishnu Sivakumar on his current projects in embedding sustainable outcomes.
Is your business thinking radically enough? Join us on 9th November for the latest approaches to business transformation.
We have partnered with Workware - the leading SaaS back office workforce optimisation solution.
The latest Service Excellence Network event explored how to deliver a high performance environment in complex organisations.
Our 2017 golf day raised over £1,700 for Muscular Dystrophy UK, funding research into muscle-wasting conditions.
We begin to interview the different people who work at OEE Consulting, such as Principal Consultant Helen Meskell.
Members saw how P&O Ferries have put customers at the heart of their strategy during a visit in March.
Members will tour behind-the-scenes at P&O Ferries during a Channel crossing, in the first event of 2017.
Diversity forms the foundations for unique successes in many projects; we believe diversity is a strength.
Our approach to employee engagement has been recognised in the leading workplace survey.
A look back at highlights from 2016 for the company and our clients.
A look at events and new members for the Service Excellence Network in 2016, as well as Network plans for 2017.
We sponsored an award for the biggest contribution to the London insurance market at the Market People Awards 2016.
Our guest blog by PLS explores how the Internet of Things is providing substantial and affordable solutions to asset tracking.
200 delegates and 80 organisations met on 10 November 2016 to discuss the role of people in a world of technology.
We're visiting top business schools and engaging with bright post-grads interested in a management consulting career.
Unanimously approved as members of the Management Consultancies Association: the industry hallmark of quality.
Fast-growing facilities management provider appoints OEE Consulting to tidy up cleaning operations.
Industry experts will share insights into service operations, human strategy and digital innovation at our conference.
The Service Excellence Network met in Glasgow to meet Atos, and uncover the true benefits of outsourcing.
Our 2016 golf day raised £2,000 for Mencap. This will help those with learning disabilities to lead the life they choose.
Tanya Beckett will be hosting our annual conference, The Future of Service on Thursday the 10th of November 2016.
MD Mark Palmer provides his advice on using Lean thinking to create a great candidate experience.
Our Senior Consultant has been accredited by MATS, to be a Builder Essentials Level user of the MATS V7 platform.
Our webinar with low-code partner MATS explores how to combat digital challenges & take a joined up digital approach.
The latest Service Excellence Network event saw sixty Network members and guests at our offices in Oxford.
RBS has become the first organisation to be accredited through OEE Consulting’s new Design of Service Operations training.
OEE Consulting Director Chris Hallmark is hosting a discussion on digital transformation at this year's OpEx Week.
We are pleased to announce that Angela Cox has joined OEE Consulting as a Managing Consultant.
We explore what impact the Government’s National Living Wage proposal will have on people in businesses.
We've been discussing careers in consulting with MBA students from Imperial College Business School and Cass Business School.
At our latest Lean Service Forum event, we heard from the RAF CI and base teams.
We are the 100th signatory of the Good Recruitment Charter.
Paul Sweeney is joining the management team as a Director with immediate effect.
OEE Consulting hosts the Service Excellence Network event at the Thomas Cook aircraft hangar in Manchester.
Andrew Neil, publisher, broadcaster and businessman, will be the keynote speaker at our conference on 3rd November.
We've been awarded Gold level recognition by the Institute for Continuous Improvement in Public Services.
The Lean Management Journal is celebrating how Lean can make great contributions to businesses.
OEE Ops Director Duncan Burtoft shared his insight into the world of recruitment in a recent interview.
OEE Consulting hosts the Service Excellence Network event at the CEME Conference Centre in Dagenham.
OEE Consulting’s "inspiring" annual conference was hosted by Andrew Neil and attended by over 160 people this year.