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Welcome to Gobeyond Partners

OEE Consulting and gobeyond have become Gobeyond Partners.

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Understanding true customer closeness with Shop Direct

Service Excellence Network members explored the model office approach.

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Public Training launches in New York, June 2019

Our acclaimed Lean management training courses launch in the US.

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People development programme highly commended

Industry-wide national awards noted our client advocacy was “the strongest witnessed”.

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We’re an MCA Awards finalist for people, change and transformation

Our work with Atos and Willis Towers Watson has been shortlisted in the MCA awards.

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2018: an award-winning year

Throughout 2018 we worked with some great clients to deliver significant customer experience transformation.

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OEE Consulting in profile: Jas Ghuman

Jas shares his expertise on automation implementation, and discusses why he chose to work at OEE Consulting.

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Delivering consulting in the public sector through MCF2

OEE Consulting have been named as a supplier on the Crown Commercial Service's Management Consultancy Framework Two.

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The Future of Service 2018: the benefits of customer journeys

Our annual conference brought 220 delegates together to explore the benefits of customer-centred transformation.

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OEE Consulting joins forces with gobeyond

To create an industry-leading customer experience transformation services business.

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Doing things better every day

The Service Excellence Network visited The Intellectual Property Office to observe their Continuous Improvement.

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OEE Consulting in profile: Faye Sadler-Clark

Faye shares her experience of joining OEE Consulting after working in the insurance sector for ten years.

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Mark Baptist joins OEE Consulting team

Mark has joined us as an Associate Director, with a focus on creating environments for people to thrive.

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The back office of the future, for charity

OEE Consulting is working with the charity Action for Children to redesign their back office, making it fit for future challenges.

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Training to transform your customer journeys

As customer expectations evolve, so is the need to design your offer to meet your customers’ needs.

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OEE Consulting in profile: Leo Della-Moretta

Leo has been using his expertise in Service Design to support clients around the world with complex challenges.

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Promoting excellence in robotic process automation

Service Excellence Network members visited AXA Insurance to hear about robotic process automation.

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Join us at The Future of Service 2018

Our annual conference will demonstrate how to deliver the benefits promised by customer-centred transformation.

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OEE Consulting welcomes Jonathan Shawcross

Jonathan joins us as a Director, following previous roles including COO for Group Technology at Lloyds Banking Group.

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Cycling to help cure cancer

We’re donating £10,000 to a charity bike ride, and two of our consultants are taking part to raise funds for cancer research.

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OEE Consulting in profile: Annie Glover

Annie sits on our CSR committee and will be tackling Tour de France climbs for charity cycle Le Cure later this year.

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Sponsoring change & transformation in the insurance industry

We are co-hosting a practice group on transformation in the insurance industry, run by the London Market Forums.

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Service innovations inspired by Formula One

The Service Excellence Network met at Williams to explore what lessons the service industry can take from F1.

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OEE Consulting named industry leader for client service and value

Our commitment to Consulting Excellence has been recognised by the Management Consultancies Association.

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OEE Consulting welcomes Virginie Raux

Our new Associate Director Virginie has twenty years’ experience transforming businesses and improving operations.

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OEE Consulting team accredited to implement ActiveOps software

We now work with ActiveOps, and can deploy their workforce optimisation software to drive productivity.

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We’re a Sunday Times top 100 company, again

OEE Consulting has retained its position as one of The Sunday Times best 100 small companies to work for in 2018.

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David Plumb joins OEE Consulting to extend our digital strategy

The former Chief Digital Officer of O2 joins OEE Consulting to contribute to our ongoing digital strategy development.

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OEE Consulting are finalists in the MCA Awards 2018

We’ve been shortlisted for three awards covering project delivery and client service and value by the MCA.

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John Blincow awarded senior Lean qualification through OEE Consulting

We have accredited a senior manager from Lloyds Banking Group through the highest level of LCS Lean qualification.

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OEE Consulting in profile: Sylvain Poncet

In the last profile in our 2017 series, we hear from Sylvain Poncet on what it’s really like to work at OEE Consulting.

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Simon Bartlett strengthens OEE Consulting’s technology capability

Simon will lead our technology strategy, providing integrated solutions for clients from diagnosis to delivery.

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The Future of Service conference 2017

We challenged delegates to re-evaluate how they deliver change and innovation during our conference on 9th November.

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Designing the future

We discussed our approach to design-led business transformation during a recent event at the Design Museum.

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Full line-up announced for The Future of Service 2017

We'll hear directly from people driving radical business transformation during the Future of Service conference.

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OEE Consulting in profile: Beulah Selvaraj

We hear from Senior Consultant Beulah Selvaraj on her work as our diversity and inclusion representative.

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Driving global transformation through operational excellence

The latest Service Excellence Network event visited Willis Towers Watson to see the impact of their operational improvement.

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Enabling powerful change through business design

We talk to Ulster Bank's David Crow about how the Design of Service Operations training programme has affected him.

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OEE Consulting in profile: Vishnu Sivakumar

We catch up with Principal Consultant Vishnu Sivakumar on his current projects in embedding sustainable outcomes.

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The Future of Service 2017, our annual conference

Is your business thinking radically enough? Join us on 9th November for the latest approaches to business transformation.

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OEE Consulting formalises partnership with ActiveOps

We have partnered with Workware - the leading SaaS back office workforce optimisation solution.

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An education in high performance at Loughborough

The latest Service Excellence Network event explored how to deliver a high performance environment in complex organisations.

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OEE Consulting and friends tee off at charity golf day

Our 2017 golf day raised over £1,700 for Muscular Dystrophy UK, funding research into muscle-wasting conditions.

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OEE Consulting in profile: Helen Meskell

We begin to interview the different people who work at OEE Consulting, such as Principal Consultant Helen Meskell.

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The Service Excellence Network visits P&O Ferries

Members saw how P&O Ferries have put customers at the heart of their strategy during a visit in March.

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The Service Excellence Network sets sail for 2017

Members will tour behind-the-scenes at P&O Ferries during a Channel crossing, in the first event of 2017.

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Celebrating diversity in Management Consulting

Diversity forms the foundations for unique successes in many projects; we believe diversity is a strength.

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We’re a Sunday Times best company

Our approach to employee engagement has been recognised in the leading workplace survey.

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2016 at OEE Consulting

A look back at highlights from 2016 for the company and our clients.

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Service Excellence Network | 2016 in review

A look at events and new members for the Service Excellence Network in 2016, as well as Network plans for 2017.

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Recognising individual contribution in the insurance industry

We sponsored an award for the biggest contribution to the London insurance market at the Market People Awards 2016.

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Asset tracking for supply chains

Our guest blog by PLS explores how the Internet of Things is providing substantial and affordable solutions to asset tracking.

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OEE Consulting hosts The Future of Service conference

200 delegates and 80 organisations met on 10 November 2016 to discuss the role of people in a world of technology.

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Join our 2016/17 MBA engagement programme

We're visiting top business schools and engaging with bright post-grads interested in a management consulting career.

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OEE Consulting accredited by the MCA

Unanimously approved as members of the Management Consultancies Association: the industry hallmark of quality.

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Tidying up facilities management with Vertas

Fast-growing facilities management provider appoints OEE Consulting to tidy up cleaning operations.

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Agenda announced for The Future of Service 2016 conference

Industry experts will share insights into service operations, human strategy and digital innovation at our conference.

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Exploring customer experience with Atos

The Service Excellence Network met in Glasgow to meet Atos, and uncover the true benefits of outsourcing.

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OEE Consulting and friends club together for Mencap

Our 2016 golf day raised £2,000 for Mencap. This will help those with learning disabilities to lead the life they choose.

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Tanya Beckett to host The Future of Service 2016

Tanya Beckett will be hosting our annual conference, The Future of Service on Thursday the 10th of November 2016.

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Improve your recruitment with Lean thinking

MD Mark Palmer provides his advice on using Lean thinking to create a great candidate experience.

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Gowtham Narayan accredited for Low-code ‘DILO’ tool

Our Senior Consultant has been accredited by MATS, to be a Builder Essentials Level user of the MATS V7 platform.

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Webinar: Enabling process innovation in the digital whirlwind

Our webinar with low-code partner MATS explores how to combat digital challenges & take a joined up digital approach.

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MINI: A masterclass in mass customisation

The latest Service Excellence Network event saw sixty Network members and guests at our offices in Oxford.

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OEE Consulting accredits RBS in Design of Service Operations

RBS has become the first organisation to be accredited through OEE Consulting’s new Design of Service Operations training.

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We are moving!

From Monday 18th April, we will be moving to new premises in Oxford.

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Join us at OpEx Week 2016!

OEE Consulting Director Chris Hallmark is hosting a discussion on digital transformation at this year's OpEx Week.

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Angela Cox strengthens consulting team

We are pleased to announce that Angela Cox has joined OEE Consulting as a Managing Consultant.

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Employers should truly embrace the living wage

We explore what impact the Government’s National Living Wage proposal will have on people in businesses.

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Business school visits: recruiting for the future

We've been discussing careers in consulting with MBA students from Imperial College Business School and Cass Business School.

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Learning from the RAF

At our latest Lean Service Forum event, we heard from the RAF CI and base teams.

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Taking CI from toolset to culture

ICiPs Annual Conference 25th February 2016.

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Our commitment to Good Recruitment

We are the 100th signatory of the Good Recruitment Charter.

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OEE Consulting welcomes Paul Sweeney as Director

Paul Sweeney is joining the management team as a Director with immediate effect.

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Thomas Cook embeds continuous improvement into their team

OEE Consulting hosts the Service Excellence Network event at the Thomas Cook aircraft hangar in Manchester.

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Broadcaster Andrew Neil confirmed as Conference Keynote Speaker

Andrew Neil, publisher, broadcaster and businessman, will be the keynote speaker at our conference on 3rd November.

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OEE Consulting awarded for continuous improvement approach

We've been awarded Gold level recognition by the Institute for Continuous Improvement in Public Services.

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Lean Top 25: Five clients listed

The Lean Management Journal is celebrating how Lean can make great contributions to businesses.

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Our approach to recruitment

OEE Ops Director Duncan Burtoft shared his insight into the world of recruitment in a recent interview.

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Ford Dagenham factory tour

OEE Consulting hosts the Service Excellence Network event at the CEME Conference Centre in Dagenham.

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Future of Service Conference Success

OEE Consulting’s "inspiring" annual conference was hosted by Andrew Neil and attended by over 160 people this year.

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