Gobeyond Partners (Gobeyond), a leading CX Consulting firm specialising in solving complex customer journey challenges and part of the Webhelp group, has announced Hervé Mazenod as its new Head of the UK, Ireland, and Nordics (UK&I and Nordics). This strategic move aligns with Gobeyond’s commitment to expanding its global presence and driving growth in key markets.

In his new role, Hervé will assume responsibility for overseeing Gobeyond’s operations in the UK&I and Nordics regions. Hervé's primary focus will be on leading the continued growth of the UK and expanding Gobeyond’s business into the Nordics and Ireland, recognising the tremendous potential these markets hold, with a particular emphasis on key, strategic solutions for targeted industry sectors. Additionally, his team will continue to oversee UK headquartered global clients. Hervé will spearhead the growth of Gobeyond’s portfolio including customer journey and CX solutions, operational transformation and excellence, data and analytics, as well as solution design and transformation.

Hervé commented “I am delighted to bring a wealth of experience to my new role as Head of the UK, Ireland, and Nordics. From my early days as a Consultant with Gobeyond to my recent position as Managing Director for Financial Services, I have witnessed the transformative power of our solutions first-hand. Over the years, I have had the privilege of developing key accounts and establishing strong global partnerships. I am excited to continue driving growth, fostering collaboration, and delivering exceptional results for our clients and stakeholders."

Raphael Hegeler, Global Head of Gobeyond said:

"Hervé's appointment is a testament to our commitment to enhancing our operating model and supporting our global growth strategy. With his extensive experience, proven track record, and collaborative approach, Hervé will lead our operations to new heights, expand into promising markets, and drive growth in key, strategic areas. We congratulate Hervé on his new role and look forward to his continued success within the organisation."